Patient Scheduler II - Onsite

Building

Location:

Building A - Duluth Clinic - 1st Street

Department: 2002750 ENDOSCOPY - SMMC HOSP

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. It answers incoming calls, completes follow-up and referral work queues, and tickets scheduling. The role communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. It also completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high‑call and work queue volume environment.

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
• Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling
• Full pre‑registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling
• Handles incoming calls, follow‑up and referral work queues, ticket scheduling
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
• Other clerical duties as assigned

• 1 year of clinical healthcare experience
• 1 year experience as a Patient Scheduler I
• 1 year experience in a contact/call center

FTE: 1

Shift Rotation: Day Rotation (United States of America)

Shift Start Time: Days

Shift End Time: Days

Weekends: No

Holidays: No

Call Obligation: No

Union: SMMC USWA (SMUMS)

Union Posting Deadline: 02/25/2026

Compensation Range: $19.61 - $29.22

Employee Benefits at Essentia Health:
At Essentia Health, we’re committed to supporting your well‑being, growth, and work‑life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.

To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at .