Primary Care Medical Assistant Saint Paul, MN

Primary Care Medical Assistant – Job Description

Employment Type: Full Time, Non-Exempt
Location: Highland Park Clinic | 2004 Ford Pkwy, Saint Paul, MN
Shift Information: 8:00am - 6:00pm, 4 days per week (Monday - Friday)
Compensation: $25.00 - $30.00/hour, dependent on experience

Who we are: At Herself Health, we’re on a mission to help women get more life out of life, together. We are building a new model of primary care for women 65+ to solve long‑standing problems: rushed appointments, long wait times, and care that’s generalized rather than specialized toward women’s needs later in life such as post‑menopausal care, bone density, weight management, and mental, social and emotional well‑being.

Our patient‑centric Primary Care clinics are dispersed across Minneapolis/St. Paul, MN, and we serve the Twin Cities metro and Eagan. Our team of 100+ colleagues is on a mission to innovate the primary care landscape for women 65+. We’re seeking like‑minded individuals who share this passion.

About you: As we grow our early team, we are seeking strategic thought leaders who have a passion for building and innovating. We foster a culture of collaboration, excellence and the willingness to roll up our sleeves and learn as we grow. We have a customer‑first mindset, and we are looking for team members who share that. Our ideal candidates have strategic prowess and the ability to use data to build best practices and implement great ideas in collaboration with our team and our community.

About the Primary Care Medical Assistant Role: The Primary Care Medical Assistant will be responsible for providing clinical, clerical, and technical support to assist the physicians (MD/DO) and Advanced Practice Clinicians (NP/PA) in the primary care setting. This person will be responsible for working with the Herself Health clinical team to provide outstanding patient care, communication, and outcomes. The Medical Assistant will play a vital role in establishing relationships with patients and ensuring every patient feels supported, heard, and trusted.

• Rooming patients with efficiency, modeling our "customer service first" values.
• Schedule patient appointments immediately following clinic visits, or via phone or portal.
• Assist patients in setting up their patient portal at the end of their visit.
• Ensure all forms, consents, and billing requests are reviewed and completed by patients.
• Protect patients' rights by practicing HIPAA and maintaining patient confidentiality.
• Obtain blood samples via venipuncture – phlebotomy skills are required.
• Perform data entry in EMR, including prep of EMR for the visit with upcoming or overdue preventative maintenance flags including immunizations and screenings.
• Review current medications, update medication list and prepare medication orders for refills and signature by the provider.
• Measure and record patient vital signs in the EMR.
• Prepare equipment, instruments, and patients for examinations; assist providers with exams, procedures, and medical treatments as needed.
• Clean and disinfect examination rooms following patient visits.
• Receive and direct phone calls, check‑in patients, obtain necessary information to file and update patient records.
• Assist with proactive chronic disease management and population health. This would include activities such as pulling reports for the patient populations that need improved control of their chronic conditions, medication adherence reviews, making phone calls encouraging these patients to come in for visits and sending them communication regarding follow‑up needs.
• Administer IM injectables and medications to patients as ordered.
• Superior and frequent communication with providers regarding patient care opportunities and needs.
• Manage inventory of supplied and medical equipment. Order supplies as needed.

• Concierge‑level customer service and work ethic
• A high level of professionalism and confidentiality
• Excellent interpersonal skills
• Ability to work effectively in an innovative, fast‑paced environment
• Must be highly organized and detail oriented
• Ability to communicate clearly and effectively both verbally and writing with patients,…