Patient Access Representative - Fulltime

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face‑to‑face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. The role acts as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers.

It must complete patient checkout, schedule follow‑up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments. Candidates should be prepared for continuous movement, including walking long distances within the facility on a daily basis.

• Interview patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtain copies of insurance cards and other identification, and update patient information in the medical record as necessary.
• Perform point‑of‑service data collection, including identifying and collecting patient co‑payments and down payments, reconcile the cash drawer, and report daily deposit records associated with the collection of co‑payments to ensure accurate accounting of revenue.
• Maintain all assigned work queues according to supervisor’s instructions and guidance.
• Interact positively and in a caring manner with patients, co‑workers, and others to provide the highest level of customer service.
• Answer incoming phone calls, schedule appointments, and refer to the clinical team as needed.
• Sanitize registration equipment between each use and restock basic supplies.
• Perform other clerical duties as assigned.

• Previous Patient Access Representative or Patient Scheduler experience preferred.

Essentia Health is committed to supporting your well‑being, growth, and work‑life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions, training, tuition reimbursement, and educational programs. Flexible scheduling, generous time off, and wellness resources are also available. Benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at .

Building B – St. Marys Medical Center

Day/Eve/Night Rotation (United States of America)

Day/Eve/Night/Day/Eve/Night

80

$17.28 – $25.51 per hour

SMMC USWA (SMUMS)

1

Rotating