Patient Access Representative - ED Floors

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. The role involves interviewing patients or their representatives to collect demographic and financial information, ensuring accurate documentation for appropriate care and billing. The position collaborates with Virtual Patient Registration Representatives and Patient Schedulers, completing patient checkout, scheduling follow‑up appointments per physicians’ orders, and providing patients with cost estimates and itineraries for upcoming appointments.

Candidates must be prepared for continuous movement, including walking long distances within the facility on a daily basis.

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co‑payments and down payments, reconciling the cash drawer, and reporting daily deposit records associated with the collection of co‑payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co‑workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

At Essentia Health, we’re committed to supporting your well-being, growth, and work‑life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.

We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.

To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at .

Building B - St Marys Medical Center

Day/Eve/Night Rotation (United States of America)

Day/ Eve /night/Day/ Eve /night

48

$17.80 - $26.28 / hour

SMMC USWA (SMUMS)

0.6

yes