Patient Access Scheduler - Mri

Patient Access Scheduler

Aspirus St. Luke's Hospital in Duluth, MN

Salary Range: $17.44 - $25.28 Hourly
Schedule/

Hours:

DAYS ONLY, 8 hours
Weekend Requirement:
Generally No Weekends
FTE: FULL TIME, 1.0 FTE or 80 Hours Biweekly

The Patient Access Scheduler I coordinates and supports patient access to care by managing inbound and outbound calls in a contact center setting. Schedules specialty and/or diagnostic patient appointments while following established protocols that promote patient and physician satisfaction and schedule efficiencies.

• Knowledge of office procedures normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience.
• Associate degree in Business Administration or Health Care Business Services or other applicable area preferred.
• Minimum of 3 years' experience in a business office or healthcare setting required.
• Ability to proficiently use a computer and type required.
• Prior customer service or medical office experience strongly preferred.
• Completion of a medical terminology course is preferred.
• Previous Medical Clinic experience preferred.

• Knowledge of grammar, spelling, and punctuation to type patient information.
• Knowledge of computer skills including Excel and Word.
• Attention to detail to ensure data integrity.
• Excellent written and oral communication skills with a high degree of professionalism.
• Excellent listening skills, eye, hand and auditory coordination.
• Willingly accepts change and proactively offers ideas and suggestions.
• Ability to work cooperatively and effectively with providers, patients, staff and the public.
• Possesses a high degree of accuracy.
• Ability to establish priorities and coordinate work activities.
• Ability to work independently, with minimal supervision, under pressure, with time restraints.
• Ability to cope with rapidly changing demands for records (fast-paced work environment).
• Ability to file and maintain patient records, files, and other correspondence.
• Ability to maintain confidentiality with regard to all phases of work.
• Knowledge of federal and state laws regarding HIPAA and release of information.

• Annual competencies as required by Aspirus and/or various regulatory agencies based on entity and/or job position.

• Full benefits packages available for part- and full-time status.
• Time away from work accrual.
• Retirement plans available.
• Wellness program for employees and their families.