Patient Access Representative

Job Overview

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face‑to‑face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers.

They must be able to complete patient checkout, schedule follow‑up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

• Interview patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtain copies of insurance cards and other forms of identification, and update patient information in the medical record as necessary.
• Perform point of service data collection, including identifying and collecting patient co‑payments and down payments, reconcile the cash drawer, and report daily deposit records associated with the collection of co‑payments to ensure accurate accounting of revenue.
• Maintain all assigned work queues according to supervisor’s instructions and guidance.
• Interact positively and in a caring manner with patients, co‑workers, and others to provide the highest level of customer service.
• Answer incoming phone calls, schedule appointments, and refer to the clinical team as needed.
• Sanitize registration equipment between each use and restock basic supplies.
• Perform other clerical duties as assigned.

• Previous Patient Access Representative or Patient Scheduler experience.
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.

FTE: 1

• Shift Rotation:
  Day/Eve Rotation (United States of America)
• Shift Start Time:
  Days
• Shift End Time:
  Days
• Weekends: NO
• Holidays:
  No Call Obligation
• No Union: DC USWA Main & Neighborhoods (DCUMN)

$17.80 – $26.28

At Essentia Health, we’re committed to supporting your well‑being, growth, and work‑life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options. We offer a 401(k) plan with employer contributions, training, tuition reimbursement, and educational programs. We provide flexible scheduling, generous time off, and wellness resources.

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status. Job offers are contingent upon successful completion of post‑offer screenings.

Screenings include verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.