Community Services Program Manager

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Position:Community Services Program Manager

Location: Minneapolis - St. Paul Greater Metro, MN

Job :1379

# of Openings:1

Community Services Program Manager

Company Overview:
At
Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills—while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings.

Through compassionate care and a person-centered approach, we aim to make a lasting difference in the lives of those we serve.

Position Overview:
Residential Transitions Inc. (RTI) is seeking a dedicated Community Services Program Manager
. The primary purpose of the Community Services Program Manager is to oversee waiver programs and manage employees who provide Individualized Home Supports (IHS with training) & 24-hour Emergency Services to participants in the community. This includes clinical evaluations of services at a programmatic level and with individual participants with a diagnosis of mental illness, developmental disability, and/or brain injury.

Role Responsibilities:

Staff Management and Supervision

• Supervise Mental Health Workers who provide IHS support and 24-hour Emergency Services.
• Provide guidance, direction, and performance feedback to employees.
• Conduct annual performance reviews and ensure staff meet training requirements.
• Make hiring and termination recommendations for direct care staff.

Participant and Clinical Support

• Offer clinical and professional support to enhance participant development in coping skills, employment readiness, and independent living.
• Meet with potential participants and providers to share information about RTI’s services.
• Complete intake assessments and documentation such as IAPP, CSSPA, Self-Management Assessments, and goal planning.

Program Oversight and Development

• Support development and implementation of new programs and services.
• Ensure person-centered approaches are reflected in service delivery.
• Monitor and ensure licensing compliance for all assigned programs.

Emergency Services and Crisis Management

• Manage 24-hour Emergency Support Services including shift assignments and on-call scheduling.
• Provide direction during mental health crises and guide staff on handling verbal or physical aggression.
• Apply de-escalation techniques and motivational interviewing to support crisis stabilization.

Team Coordination and Collaboration

• Facilitate interdisciplinary team meetings and collaborative planning with other programs or external agencies.
• Lead communication across internal departments and external case managers to support participant success.

Administrative Duties and Compliance

• Review participant progress notes and ensure service fidelity.
• Maintain documentation of significant events related to staff and participants.
• Complete incident reports and follow-up actions as required.
• Develop and manage program schedules and budgets.
• Undertake additional projects as assigned.

Required Qualification and

Experience:

• The Program Manager shall be qualified under Minnesota law as follows:

  • Bachelor’s degree in a field related to human services; and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older
    OR

  • Associate degree in a field related to human services; and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older
    OR

  • Diploma from an accredited postsecondary institution in a field related to human services; and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older OR

  • A minimum of 50 hours of education and training…