Guest Service Associate - Sheraton

Overview

When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver meaningful guest experiences, you are invited to explore your next career opportunity at the Sheraton Duluth Hotel.

The Guest Service Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions. They strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.

We are a Sherman Associates owned Marriott International, Inc franchised location.

Schedule: We are currently seeking part-time availability to include both weekdays and weekends, 3-11 pm.

Pay: $16.00 - $16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

• Ensures every guest is greeted and welcomed on arrival
• Registers and books guests, verifying reservation, address, email address and credit information
• Proficient on kiosk operations to assist when necessary
• Answers all inbound calls in a professional manner
• Has an intimate knowledge of the hotel facilities and the local geographic area
• Accepts payment for guests' accounts at the time of registration and at checkout
• Maintains a house bank and makes a deposit and accurate report of receipts daily
• Processes all Retail transactions for the guest
• Responsible for restocking and ensuring overall cleanliness of Retail
• Issues luggage claims and check guest luggage when requested
• Takes pride in the overall look and feel of the hotel, ensuring cleanliness and conditions are at their peak at all times
• Respectfully listens and responds to guest complaints in an efficient and professional manner
• Completes additional duties as assigned

• 1-2 years of experience in a public contact position
• Customer service experience in the hospitality industry strongly preferred
• Basic computer knowledge and some knowledge in Word, Excel, Outlook, and internet
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel

Pay Range: $16-16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

• Medical, dental and vision insurance plans
• Employer-paid short term disability
• Employer-paid life insurance
• Additional supplemental insurance policies including:
  Voluntary Accident & Critical Illness;
  Hospital Indemnity;
  Long-Term Disability;
  Pet insurance
• Employer-paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and competitive PTO program
• Sherman Associates  Starbucks and Hotel discounts

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact c

Keyword:
Guest Services, Front Desk, Administration, receptionist, Hotel, Hospitality, check-in, host, customer service, Duluth, Sheraton, Intern, Internship, Associate, admin, Starwood