Assistant Food & Beverage Director

Description

Woodhill Country Club is a family-oriented, year-round, private country club that serves as the primary social and recreational center for members by providing high quality activities, facilities and services.

Through teamwork and shared vision, we are committed to enhancing members' experiences by supporting traditions and delivering personal, high-touch service in all areas; we support one another to maintain balance for the team even during peak seasons.

Job Title: Assistant Food & Beverage Director

Reports To: Food & Beverage Director

Year-round operational support across all F&B venues (Clubhouse, Barn, Pool) with focused ownership of pool and outdoor operations during summer season.

The Assistant Food & Beverage Director at Woodhill Country Club provides operational leadership and strategic support across all F&B venues, including the Clubhouse, Barn, and Pool operations. This role partners closely with the F&B Director to ensure consistent service excellence, operational execution, and member satisfaction across all dining outlets year-round, with focused ownership of pool and outdoor F&B during summer months.

The Assistant Director leads through visible presence, proactive problem-solving, and genuine commitment to member satisfaction.

• Support F&B Director in day-to-day operational execution across all dining venues (Clubhouse, Barn, Pool) ensuring consistency in service standards, member experience, and team performance.
• Lead floor operations during service periods, including pre-shift stand-ups, real-time coaching, member engagement, and service recovery across all outlets.
• Manage member feedback systems club-wide, including comment card tracking, online review monitoring, and end-of-service recaps to identify trends and drive continuous improvement.
• Own all aspects of pool and outdoor F&B operations (May-August), including menu execution, staffing, service standards, member experience, and budget performance.
• Supervise pool cafe cooks, servers, lifeguards, and swim coaches; recruit, train, schedule, and develop staff to deliver consistent service.
• Provide administrative support to F&B Director, including scheduling coordination across all outlets, P-Mix reporting and trending analysis, operational documentation, and compliance tracking.
• Coordinate facility maintenance for pool area, including cleaning, repairs, and vendor relationships to ensure operational readiness.
• Support event execution in coordination with Director of Catering and Events, ensuring seamless F&B service for club functions and member celebrations.
• Serve as backup leadership for F&B operations during Director's absence or time off.

• Primary direct reports:
  Pool cafe cooks, servers, lifeguards, and swim coaches (May-August).
• Operational leadership:
  Provides shift supervision and floor leadership for Clubhouse and Barn service staff year-round in partnership with F&B Director.
• Coordination:
  Works collaboratively with F&B Manager(s) to ensure consistent execution across all outlets.
• Hiring, training, scheduling, performance evaluation, and accountability for all pool and outdoor F&B staff.

• Member Experience Leadership: Delivers personal, responsive, and knowledgeable service as the primary face of pool operations; builds genuine relationships with members and their families, anticipates needs, and drives continuous improvement in member satisfaction. Proactively gathers and acts on member feedback to enhance experiences.
• Operational Excellence: Ensures consistent execution of service standards, food quality, and operational procedures across pool and outdoor F&B areas. Manages day-to-day operations with attention to detail, efficiency, and a commitment to delivering exceptional experiences within budget parameters.
• Team Development: Recruits, trains, and coaches pool staff to deliver high-touch, consistent service; provides clear expectations, constructive feedback, and recognition. Creates a positive team culture rooted in accountability, collaboration, and pride in excellence.
• Problem-Solving: Identifies and resolves operational challenges quickly and effectively; demonstrates flexibility and creativity in addressing member concerns, staffing issues, and service disruptions. Maintains a continuous improvement mindset focused on practical, sustainable solutions.
• Budget & Resource Management: Manages pool F&B budget responsibly, tracking revenue and expenses to meet financial targets. Controls costs through effective scheduling, inventory management, and waste reduction while maintaining service quality and member satisfaction.

• Bachelor's degree in hospitality management or related field preferred.
• Minimum 3 years of progressive food & beverage management experience with demonstrated success in hands-on operational leadership.
• Minimum 2 years of…