Food & Beverage Supervisor - Sheraton

Schedule

Full‑time availability; weekdays and weekends.

• Monitors adherence to quality and safety standards
• Works closely with the F&B manager and culinary team to provide and ensure efficient service
• Promotes teamwork within the Food & Beverage department and with other departments to ensure smooth operations and quality service
• Handles sudden situations such as staff or customer complaints, lack of inventory, and lack of staff members
• Supervises front‑of‑house associates—including staff direction, coaching, training and evaluating
• Monitors the service of food and drinks to guests and customers; demonstrates knowledge of labor laws and health compliance regulations, customer satisfaction and brand standards
• Manages the daily activities of the food and beverage function
• Rallies the team during heavy shifts, resolves conflicts, and does what it takes to get the job done
• Keeps eyes on a lot of elements: food standards, costs, safety, etc.
• Inspects equipment to determine repair or maintenance needs and cleanliness
• Completes other tasks and duties as assigned based on business needs
• Participates in hiring new front‑of‑house staff, selecting, training and evaluating performance expectations
• Carries out disciplinary action as needed and according to policies and procedures
• Maintains pertinent and appropriate records, reports, files, and schedules
• Ensures all employees are informed of any changes to liquor licensing legislation
• Assists with on‑the‑job training, and evaluates staff responsible for service and alcohol testing
• Works as a team player and interacts with all internal and external customers in a friendly and efficient manner
• Treats all guests in a manner that ensures their complete satisfaction
• Strives to exceed guest expectations and meet brand standards
• Provides quality customer service and continuous improvement in all areas of responsibility
• Ensures ambiance and appearance of the dining room meets standards including linens, napkins, silverware, table set‑up, centerpieces, etc.
• Ensures that dining room service is in compliance with all local, federal and state regulations in relation to service, sanitation and personnel
• Supervises and coordinates set‑up and execution of internal and external events throughout the property
• Produces required volume of work by planning, organizing, and prioritizing work duties
• Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures
• Maintains a clean and safe work environment, follows procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures
• Attends all required department and hotel meetings
• Ensures all policies and procedures related to safety, health and sanitation standards are followed, including but not limited to MSDS information, safe work practices, infection control and universal precautions

As applicable, supervises, coaches, directs, trains and evaluates staff; prepares and conducts employee reviews and completes timecard approvals.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
• Ability to communicate effectively and follow directions in a multi‑lingual environment
• Having an eye for detail and creativity to look at things differently will be a key to developing the food and beverage experience
• Able to demonstrate excellent written and verbal communication in English
• Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook
• Requires 1 year supervisory experience, preferably in a restaurant, club, hotel, or service industry
• Ability to work long shifts for special events and large crowds
• Sound knowledge of restaurant management software
• Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors and across internal divisions
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel

The work environment can be loud and busy. There are many kitchen…