Hotel Front Desk Supervisor

JOB DESCRIPTION:

To achieve the long-range profitability of the facility and provide the optimal Guest services possible while operating within predetermined budgetary limitations.

• Has the ability to perform all functions of supervised positions.
• Directly responsible for training, supervising and setting schedules for the Front Desk Clerks and Night Auditor. Assists and leads the Front Desk in achieving the Front Office responsibilities.
• Assures all staff are punched in each shift, and appropriate breaks are administered.
• Monitors employee work hours to ensure that no overtime is accumulating.
• Maintains accurate reservations to maximize revenue and Guest return potentials.
• Handles and follows up on all guests’ complaints and comments.
• Checks all daily arrival reservations and VIP lists, trying to be available upon check-in to ensure correct rooming and handling of special request. Alerts the Hotel Manager of all VIP check-ins.
• Maintains a good relationship with the housekeeping department to ensure the highest levels of communication between the two departments such as: group arrivals, late or early check-ins or departures bus arrivals, special requests of guest rooms and VIP arrivals.
• Acts as the liaison with sales, accounting, night audit and front desk on all disputed guest charges and transaction deficiencies.
• Attends all hotel staff meetings and management meetings as called by the Hotel Manager.
• Maintains courtesy and service with commitment to superb Guest relations within the hotel staff, towards guests and other departments.
• Ensures that all front office personnel are aware of all emergency procedures as established.
• Enforces and communicates hotel policies and procedures to the front desk staff.
• Makes operating saving costs and profit improvement recommendations to the Hotel Manager.
• Maintains knowledge of all events in the property as a whole.
• Attends and/or facilitates all mandatory meetings and training.
• Maintains confidentiality at all times.
• Is sensitive to Native American Culture.
• Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
• Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
• Performs other duties as assigned.

• Must have thorough understanding of all operations of the front desk and be able to offer constructive suggestions when necessary.
• Must be able to meet the public in a friendly, courteous manner to maintain excellent Guest relations.
• Must have computer experience.
• Must have demonstrated leadership and motivational abilities and a positive public relations attitude.
• Ability to communicate effectively.
• Must have accounting or bookkeeping experience.

• Physically capable of standing, sitting and walking for long periods of time.
• Ability to lift up to 25 lbs.
• Subject to internal working conditions, including a smoking environment.

Education Required:

High School Graduate or General Education Degree (GED).

Experience:

One to two years related experience.

Computer

Skills:

Must have computer skills.

Certificates & Licenses:
Must meet Tribal/State compact licensing requirements, pass criminal background check and submit to drug testing.

About the Organization:
Leech Lake Gaming is a growing enterprise and a leader in the area of employment with unsurpassed benefits. Our high energy, high volume atmosphere offers a fun and exciting working environment. In addition we have the ability to provide flexible scheduling as we are a 24/7 company. We look forward to you joining the team!

This position is currently accepting applications.