Front Desk Associate - Sheraton

Love meeting new people and creating great first impressions? Join the Sheraton Duluth Hotel team as a Guest Service Associate (Front Desk Associate)! You'll be at the heart of the guest experience, helping travelers feel welcome from check-in to check-out while delivering the exceptional service Marriott is known for.

Plus, you'll enjoy amazing benefits, including discounted Marriott hotel stays for yourself, exclusive Friends & Family travel discounts, employer-paid life insurance, and a fully vested 401(k) company match program for team members age 21 and older. Turn your passion for hospitality into a rewarding career with perks that take you places!

$16.00 - $16.50 per hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

• Ensures every guest is greeted and welcomed on arrival.
• Registers and books guests, verifying reservation, address, email address and credit information.
• Proficient on kiosk operations to assist when necessary.
• Answers all inbound calls in a professional manner.
• Has an intimate knowledge of the hotel facilities and the local geographic area.
• Accepts payment for guests’ accounts at the time of registration and at checkout.
• Maintains a house bank and makes a deposit and accurate report of receipts daily.
• Processes all retail transactions for the guest.
• Responsible for restocking and assuring overall cleanliness of retail.
• Issues luggage claims and checks guest luggage when requested.
• Takes pride in the overall look and feel of the hotel, assuring cleanliness and conditions are at their peak at all times.
• Respectfully listens and responds to guest complaints in an efficient and professional manner.
• Completes additional duties as assigned.

• Medical, dental and vision insurance plans.
• Employer-paid short-term disability.
• Employer-paid life insurance.
• Additional supplemental insurance policies including Voluntary Accident & Critical Illness, Hospital Indemnity, Long-Term Disability, Pet insurance.
• Employer-paid employee assistance program.
• Fully vested 401(k) company match program.
• 9 paid holidays and competitive PTO program.
• Sherman Associates' Starbucks and Hotel discounts.

• 1-2 years of experience in a public contact position.
• Customer service experience in the hospitality industry strongly preferred.
• Basic computer knowledge and some knowledge in Word, Excel, Outlook, and internet.
• A passion for the mission, vision, and values of Sherman Associates.

Sheraton Duluth Hotel

Sherman Associates is an Equal Opportunity and affirmative action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.