Concierge Attendant - Sheraton

Job Summary

When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

This is a Sherman Associates owned Marriott International, Inc. franchised location. A Concierge Attendant is responsible for providing attentive, courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition, as well as resolve any guest issues immediately while serving complementary food and beverage in the Preferred Guest Club Lounge.

The Concierge Attendant must be knowledgeable and available to answer any guest inquiries regarding the city, events, and attractions.

• Coordinates special events or special projects as assigned.
• Serves alcoholic beverages, non-alcoholic beverages and food, in the Club Lounge.
• Checks identification of guests to ensure guests are of legal age to consume alcoholic beverages.
• Cleans and maintains the serving space.
• Ensures safe and proper food handling techniques are followed.
• Problem‑solves guest related issues.
• Responds to inquiries with accurate information regarding hotel features, services, and assistance.
• Knowledgeable of daily functions, VIP’s and any other special events occurring in or pertaining to the hotel.
• Cleans and sanitizes work areas, utensils, and equipment.
• Cleans service and guest seating areas.
• Checks temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
• Stocks customer self‑service stations with paper products, snacks, and beverage preparation items.
• Completes other tasks and duties as assigned based on business needs.

Location:

Sheraton Duluth Hotel, 151 Main St. Duluth, MN

Schedule:

Part‑time availability to shifts on weekday mornings from 6–10:10 am, 2–3 days/week.

Pay: $16/hour

• Employer‑paid short‑term disability
• Employer‑paid life insurance
• Employer‑paid employee assistance program
• Fully vested 401(k) company match program
• Starbucks and Hotel discounts

• Previous hotel/hospitality or related service industry experience is strongly preferred.
• Must be able to pass required Alcohol service training.
• A passion for the mission, vision, and values of Sherman Associates.
• Knowledge of Food Handler’s Illness guidelines.
• Shifts may vary due to the specific needs of the hotel.

Sherman Associates is an Equal Opportunity and affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide essential information to understand the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman‑