Client Technology Specialist

Overview

maurices is a women’s apparel retailer that celebrates feel good fashion for real life. Established in 1931, maurices operates 935 stores in communities across North America with inclusive sizing from 0-24 and a versatile range including denim, dresses, tops, and more. Discover fashion at

As the Client Technologies Specialist, you will ensure successful support and operation of client technology hardware and software and other technology utilized throughout the maurices store and corporate environment. You will evaluate business needs and issues and work with diverse IT teams to implement all client technology software solutions and technology.

• Support client technologies across the maurices user community
• Actively and consistently support efforts to simplify and enhance the customer experience
• Perform general technical support and troubleshooting of desktop systems hardware and software, local telephony, truck systems, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required
• Investigate system issues and provide solutions using product knowledge, system tools and established methods
• Collaborate with desktop engineering to design and refine desktop configurations
• Plan, test and implement new or revised desktop solutions
• Work with the broader IT team to resolve high level hardware and software issues
• Resolve intermediate problems, provide remote assistance, document and manage tickets within defined SLA
• Lead and participate in desktop, peripheral, building moves, additions, support and other projects
• Maintain accurate hardware and software inventories with Client Technologies Engineering
• Provide process, procedure and technical training to the extended support team, including Service Desk Specialists
• Lead and/or participate on project teams
• Proactively complete assigned tasks of medium to high complexity resulting in on-time, high-quality deliverables
• Stay informed on developments, releases, roadmaps and issues of business applications and store infrastructure and share information with stakeholders
• Coordinate project activities with diverse teams and share knowledge
• Provide training to user communities on proper use and security of all systems, including new procedures when necessary
• Support IT service management principles and strive for Incident, Change and Problem Management excellence
• Review and approve performance metrics to ensure outcomes are delivered
• Create, maintain, and analyze documentation to enable effective use and ongoing support operations via the Service Desk
• Coordinate with vendors during outages, malfunctions, updates and upgrades
• Responsible for on-call duties to provide application/hardware support during off hours as scheduled
• Consult with others to assess and resolve technical problems
• Enable growth initiatives and lead risk mitigation initiatives
• Participate in business continuity/disaster recovery planning and execution
• Ensure all assigned tasks are completed on time

• Associate Degree or Bachelor's in Computer Science, Information Systems, related degree or equivalent work experience
• Technical aptitude and knowledge of Windows desktop support, core Microsoft Office Applications, Windows Servers, and networking technologies

• Strong verbal and written communication with all levels of employees and management
• Collaborative work style
• Commitment to expanding knowledge and staying current with technical developments and industry practices
• Adaptability to change and new tasks
• Strong analytical problem-solving abilities
• Task management: deliver quality work on time and manage tasks using established procedures
• Attention to detail and accuracy with minimal direction

Corporate Office – maurices, Duluth, MN 55802

Regular/Full time

Annual Salary: $50,000.00 - $60,000.00

The Company is committed to hiring and developing qualified people at all levels and to evaluating associates and potential associates on qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability (that can reasonably be accommodated), genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law.

We do not discriminate in employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.