Implementation Project Coordinator

Location:

United States (Remote / Hybrid – TBD)
Department:
Project Management

Reports To:

VP, Customer Success

We’re looking for an Implementation Project Coordinator to design, standardize, and continuously improve how projects are delivered across our U.S. organization, in close partnership with our EU teams.

This role is ideal for someone who thrives at the intersection of process, people, and tools. You’ll own project delivery standards, serve as the functional owner of Jira for project execution, and act as a coach and governance partner to our project teams. Your goal is to create clarity, consistency, and visibility.

You won’t be managing projects directly day to day. Instead, you’ll enable teams to deliver predictably by giving them the right frameworks, training, and guardrails.

Own Project Management Processes & Standards

• Design and maintain a standardized project lifecycle intake, kickoff, delivery, closeout
• Define and document workflows, status definitions, templates, and escalation processes
• Align U.S. project practices with EU teams

Atlassian Products Ownership & Best Practices for Project Management

• Serve as the functional owner of Atlassian for project delivery
• Define workflows, issue types, and reporting standards
• Build dashboards for project health and risk visibility
• Knows how to use Jira, Jira Service Management, and Confluence effectively

Team Enablement & Coaching

• Train teams on project processes and ABS Atlassian implementation best practices
• Act as a coach and resource for delivery questions

Project Oversight & Governance

• Identify risks early and support course correction
• Facilitate escalations when projects are at risk

Cross Regional Collaboration

• Partner with U.S. and EU stakeholders on planning and alignment
• Serve as a liaison between regions

Communication & Visibility

• Provide leadership visibility into delivery trends and risks

Required Qualifications

• 5 to 8 plus years of project management or operations experience
• Proven experience improving project management processes
  
  Experience with cross functional teams
• Ability to influence without authority

Preferred Qualifications

• SaaS or enterprise software experience
• Global or EU team collaboration
• Agile, PMI, or other methodologies
• PMP, SAFe Scrum, or similar certification
• Process design and improvement
• Coaching and enablement
• Clear communication

We offer a range of benefits, including health, dental, vision, and 401(k).

Resumes should be emailed to

We’re looking forward to hearing from you!