Director, eCommerce & Digital — Hybrid Leader

Company:

US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Sales Territory:

None

Zip Code:

77077

Travel Percentage:

0

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of on-site days may increase based on business needs.

LOCATION:
1390 Enclave Parkway
Houston, TX 77077

Job Summary

Sysco is one of the largest eCommerce companies in the US – a well-kept secret within the industry, and this role will be instrumental to driving growth by incubating new eCommerce and digital offerings.

The Director, eCommerce & Digital Growth will lead a team to bring new eCommerce & digital products, services, and programs to market. This role will focus on standing up new eCommerce and/or digital capabilities, as well as the full set of required underlying enablers across functions, such as technology, merchandising, pricing, supply chain, operations, and others depending on the nature of the new program being brought to market.

The Director, eCommerce & Digital Growth will work with the Sysco leadership team, enterprise strategy counterparts, and business leads to move forward the program strategy, identify key priorities and choices that allow Sysco to deliver as part of the program strategy, and manage trade-offs required to realize the vision.

Success in this role will require close partnership with a cross-functional team to enable new offerings, design all components of new programs, execute pilots to test, learn, and iterate, and then ultimately scale-up. The ideal candidate will thrive in an environment that requires entrepreneurship within a complex, matrixed organization and understands how to build new capabilities while leveraging the expertise and scale of a Fortune 500 company.

Responsibilities will include designing new customer programs and digital offerings, building products / services, driving analyses, developing enablers, and launching, piloting, iterating, and scaling new digital products, services, and programs in collaboration w/ cross-functional teams. This role will also be responsible for delivering new capabilities for Sysco that will scale enterprise wide.

Duties and Responsibilities

• Lead end-to-end incubation and scale-up of new digital and eCommerce programs, products, and services to drive customer acquisition and share of wallet expansion, including go-to-market design, offering iteration, pilot design and execution, and scale-up

• Develop end-to-end customer experience for new programs and provide program requirements to technology teams to build eCommerce and/or digital experience

• Collaborate with pricing, merchandising, and enterprise analytics teams to define pricing strategy

• Work with marketing to develop go-to-market plan, marketing campaigns, and content to support commercialization. Lead program commercialization to drive acquisition and penetration of customers by leveraging both sales and direct to customer channels

• Work cross-functionally with supply chain management and operating sites to ensure strong change management to support any new offerings with operational implications

• Lead direct team and cross-functional team to design pilot tests and to launch, pilot, and iterate offerings in test markets. Manage P&L (i.e., against revenue targets and incurrence of costs/investments to support growth). Build and execute scale-up plan based on pilot learnings

• Actively analyze performance through web analytics and report out on program performance to the broader commercial teams

• Present on growth roadmap and program results to ELT, including CEO

Education

• Bachelor’s degree in a Technical Field (Engineering/Computer Science/Mathematics) required

• MBA preferred

Experience

Required:

• Experience building new customer programs from the ground up, including product and/or service development, end-to-end digital and customer experience, go-to-market and pilot design, and collaboration with cross-functional team to launch, pilot, and scale

• Track record of building and managing strategic partnerships to enhance customer programs

• Strong knowledge of technologies associated with end-to-end execution of marketing campaigns (e.g., Google Marketing Platform – Analytics, Search Ads, Display & Video, Facebook Business Manager, Salesforce Marketing Cloud, other DMP/CDP, etc.)

• Analytical mindset and proven ability to use data to test, rapidly learn, and iterate to optimize program performance

• Executive presence and experience communicating effectively with technical and non-technical individuals

• Experience influencing teams outside of your direct purview

Preferred:

• Past P&L owner of an eCommerce line of business a plus

• Significant experience working with data science tools and…