VP, Business Solutions Lead

Responsibilities

• Partner with Strategic Ops leaders, partners and key stakeholders to understand strategic priorities across the enterprise, analyze customer and employee journeys, and identify improvement opportunities.
• Identify operational and technology initiatives required to support UW across the enterprise.
• Partner with IT and various UW leaders across the enterprise to define the short- and long-term operations and technology roadmap.
• Incorporate Strategic Analytics capabilities into operations workflows across the organization.
• Advise on transformation initiative prioritizations by providing an enterprise-wide perspective.
• Create business requirements and act as the glue between UW and IT.
• Bring market insights on leading practices to inform business priorities across the organization.
• Own and drive improvement in the CX/EX journeys, including partnering with Strategic Analytics to provide input to UI/UX.
• Monitor UW operations by tracking performance metrics, SLAs and identifying opportunities for improvement.
• Facilitate cross-functional transformation efforts by serving as an initiative owner.
• Lead implementation of technology and analytics-enabled workflows in collaboration with IT, SA, and other enabling functions as needed.
• Partner with IT and Lean Deployment Specialists to implement automation strategies and other technology-driven workflows.
• Partner with IT to review and provide feedback on IT value generation.
• Participate in the development of the Triangulation COE and position the CoE to act as the central point for people, process, tech and data to support enterprise-wide business objectives.
• Engage in cross-functional problem-solving across IT, Data, Strategic Analytics and other functions.

• Deep knowledge and ability to discern operational and tech implications of strategic business plans.
• Effective communication of enterprise strategy and operational plan to stakeholders and operational enablers across the organization.
• Ability to engage IT and business partners to deliver solutions that meet customer and business needs.
• Capacity to lead large-scale transformation efforts.
• Experience documenting strategic requirements and identifying opportunities to improve customer and employee journeys.

• Bachelor’s Degree in a related field.
• Minimum 10 years of prior experience in insurance operations, underwriting, business planning, IT, or another relevant role.

• Excellent written and oral communication skills, including the ability to exert significant influence and present complex information to varying stakeholder groups.
• Proficiency in teamwork, interpersonal communication, technical organization, complex problem-solving and service skills.
• Self-starter, flexible, and adaptable.
• Proficiency in Microsoft Outlook, Word, Excel and Teams.
• Proficiency with Image Right, Policy Decisions Evolution and Policy Writer is a plus.

Base salary range: $157,400 – $212,436 per year, with incentive eligibility. Total individual compensation (base salary, short- and long-term incentives) will consider factors such as geographic location, scope and responsibilities of the role, qualifications, talent availability, specialization and business needs.

• Medical plans, dental, vision and prescription drug coverage.
• Competitive 401(k) with generous matching.
• Paid time off beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid Volunteer Time Offer days.
• Basic life and AD&D insurance; short- and long-term disability.
• Paid parental leave up to 10 weeks.
• Student loan assistance and tuition reimbursement, backup child and elder care.
• Other benefits as detailed on the company benefits page.