System Operator

Education, Training and Experience

• High school diploma; and one (1) year related experience
• Bachelor’s degree in Computer Science, IT, or similar field preferred; or equivalent combination of training and experience.

• Willingness to learn new methodologies and software applications
• Knowledge of networking and data communications
• Ability to troubleshoot utilizing documented procedures
• Effective communication skills
• PC and other peripherals troubleshooting skills
• Proficiency with Microsoft Office suite
• Knowledge of various operating systems

• Provide technical support for systems
• Monitor and troubleshoot telecommunication devices (3G/4G, DSL, Satellite)
• Verify data integrity across several systems
• Assist with Quality Assurance testing of new Lottery terminal software
• Generate system reports based on customer, management, or development requests
• Operate proprietary Intralot, Inc. software applications
• Monitor system hardware availability
• Process customer requests such as new installs, removals, or change of ownerships
• Work closely with Field Service Technicians by phone to install or troubleshoot equipment
• Follow documented checklists and procedures for all daily work assignments
• Assist Call Center Operators with answering incoming calls from stores that require assistance
• Must be able to work nights and weekends in 12-hour shifts
• Other miscellaneous duties may be assigned

• Must possess valid documentation to establish identity and U.S. employment eligibility.

• Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment.
• A pre-employment drug screening is also a requirement.

Intralot, Inc. is an Equal Opportunity Employer