Senior Business Analyst​/Data Analyst

Role Overview

This engaging role is part of a centralized Data and Analytics team at Second Harvest Heartland (SHH) and will serve as the primary analyst for the Neighbor Services and Partner Relations departments. This position contributes meaningfully to the organization by defining analytical approach, scoping complex initiatives, and examining programs and agency partner data to discover new insights leading to organizational excellence, efficiency, and growth supporting the organization’s strategic plan.

Serve as senior data expert and strategic thought partner for Neighbor Services and Partner Relations teams. Partner proactively to help stakeholders scope and prioritize data initiatives to ensure alignment with overall business goals. Oversee development and maintenance of dashboards and reports to track key performance metrics and inform business decisions.

This role requires exceptional analytical and problem‑solving skills with a proven ability to address unique or unstructured problems that have broad business impact. The ideal candidate will have a strong strategic mindset with the ability to connect data insights to business goals and provide clear recommendations for action.

• A combination of education and experience generally attained through a bachelor’s degree in an analytical field (mathematics, statistics, business, economics, marketing, etc.) and a minimum of 5 years of proven success managing complex data and analytics projects.
• Advanced expertise in data analysis, reporting, and visualization tools (e.g., Power BI, Excel, Power Query).
• Advanced experience with CRM/ITSM/ERP environments (e.g. Service Now, Net Suite).
• Exceptional analytical and problem‑solving skills with a proven ability to address unique or unstructured problems that have broad business impact.
• Highly proficient in data extraction, data modeling, mapping data joins, and designing dashboards.
• Well‑organized, with exceptional attention to accuracy, detail, and follow‑through.
• A strong strategic mindset with the ability to connect data insights to business goals and provide clear recommendations for action.
• Advanced relationship‑building and interpersonal skills; a proven ability to build trust, influence outcomes, anticipate reactions, and facilitate decision‑making at higher organization levels.
• Demonstrated experience acting as a liaison between business users and technical IT teams (DBAs/data engineers).
• Strong autonomy and comfort taking on unfamiliar work, driven by curiosity to seek out strategic knowledge and solutions.
• High degree of integrity, ethical decision‑making and sound business judgment.
• Willingness and enthusiasm for innovation, change, and learning new tools/applications.

• Paid time off
• Health insurance
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa/relocation assistance
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays