IT Specialist

Join Resource Renew as a Full-Time IT Specialist 1 and immerse yourself in a role that champions the operation, maintenance, and support of the District’s Management Information System (MIS). This onsite role located in Duluth, Minnesota will provide essential technical support for staff and daily operations. Under general guidance, you will independently provide first-level support to end users, troubleshoot hardware and software issues, maintain system reliability and help build a resilient, secure IT environment for the District that directly serves our community.

Resource Renew, the brand of Western Lake Superior Sanitary District (WLSSD), is committed to preventing pollution and protecting the environment, including the region’s most precious resource – Lake Superior. Founded as a special purpose unit of government created by the Minnesota Legislature in 1971 to address serious environmental pollution problems in the lower St. Louis River Basin, Resource Renew provides wastewater and solid waste services and oversight for a 530 square mile region around Duluth, Minnesota.

Our facilities include a main wastewater treatment plant, multiple pump stations, and solid waste collection sites of varied types.

• Maintains the District’s MIS with an emphasis on computers and printers, and ensures the system is kept up to date as new technology is implemented, personal profiles are added and system processes are adjusted

• Troubleshoots and provides solutions for a variety of common computer related issues

• Installs, supports, and updates desktop software applications

• Analyzes existing technologies, practices and procedures to identity opportunities for improving the performance, security and reliability of the District’s

• Utilizes an enterprise asset management system (EAM) to track assets and maintain records

• Ensures work performed adheres to strict security standards such as National Institute of Standard and Technology (NIST) and Payment Card Industry (PCI) compliance

• Maintains a constant awareness of safe work practices; monitors compliance with District safety program to complete work with accidents or injuries

• Represents the District in transactions with vendors and contractors

• Knowledge of personal computers, workstations and operating systems

• Knowledge of Local Area Networks (LAN), Wide Area Networks (WAN) and Voice Over IP (VOIP) systems

• Knowledge of basic input/output hardware interfaces such as printers and other computer peripherals

• Knowledge of Microsoft desktop and cloud platforms and their administration

• Knowledge of foundational Information Assurance principles

• Ability to complete responsibilities ethically and maintain confidentiality with sensitive information

• Ability to maintain compliance with various contracts, policies, regulations and procedures

• Ability to work independently with minimal supervision and effectively prioritize multiple tasks while meeting deadlines

• Ability to independently research, learn and develop skills related to new and emerging technologies and concepts

• Possess a post-secondary degree in information systems, network administration, computer science or related field

• Minimum of two years’ relevant experience

• An equivalent combination of education and experience may also be considered

• Possess a valid driver’s license

• 12 paid holidays + 4 personal leave days annually

• Front-loaded vacation plan

• Medical, Dental, Vision Insurance

• Public Employer Pension Program (PERA)

• Basic Life Insurance, Supplemental Life and Long-Term Disability plans

• Professional Development;
  Tuition Reimbursement, opportunities to attend conferences, training courses, and more!

• Employee Wellness Programs;
  Fitness Reimbursement, Employee Assistance Program (EAP), Health and Safety Education, Wellness Committee, Environmental Stewardship and more!

Applicants ++must++ meet the minimum qualifications. Those who meet the minimum qualifications will be given an examination, which may consist of a written exam,…