Client Tech Specialist 1 Job Duluth area,Minnesota USA,IT/Tech

Client Technologies Specialist

The Client Technologies Specialist is responsible for supporting the ongoing Information Technology needs of all Cirrus employees. The position provides guidance for all aspects of end-user computing. Provides timely and creative solutions to end-user computing problems to ensure end-user productivity. Responsible for documenting solutions to problems and developing end-user guidelines/training. The position has superior troubleshooting capabilities, and outstanding customer service and support skills.

Evaluates business/technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems. The Client Technologies Specialist serves as a subject matter expert for multiple client technology solutions. The Information Center Help Desk is a dynamic environment which offers exposure to many technologies across all Cirrus Aircraft business units.

Excellent written and verbal communication skills are required.

Responsibilities

Maintains expertise in the end-user computing technologies and environment at Cirrus.

Keeps current with advancements in the field of end-user computing technologies.

Creates and manages Service Requests, Incidents, and Problems through a ticketing system.

Provides consulting assistance to Cirrus personnel regarding the use of technologies in the performance of their jobs.

Maintains, analyzes, troubleshoots, and repairs Information Technology hardware and software.

Setups, configures, and performs hardware and software deployments.

Manages multiple requests at one time with exceptional follow through.

Monitors system performance to assure high level of capability and effectiveness.

Documents, maintains, upgrades or replaces hardware and software systems.

Must be open to flexible work hours in a 24x7 manufacturing environment.

Regular, reliable, and predictable attendance.

Qualifications

Associates degree in computer related field or equivalent combination of education and experience
1+ years technical support/Systems Administration is preferred
ITIL Foundation Certification is preferred
Experience with computer hardware, software, mobile devices and peripherals
Experience troubleshooting connectivity, wireless, switching, cabling and other networking hardware required
Experience with installing, imaging and deploying desktop and laptop OS is preferred
Experience administrating Microsoft 365 is preferred
Experience with video conferencing and collaboration tools and services preferred
Experience with Apple iOS or Google Android is a plus
Experience utilizing Microsoft System Center or Jamf Pro is a plus
Familiarity with Manufacturing systems, IoT, PLC and Industrial Automation a plus

Our Benefits:
Cirrus provides a range of exciting benefits, including:

Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
Employer-Paid Coverages: Group term life, short- and long-term disability insurance
Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
PTO: Various PTO plans starting at 100 hours accrued within the first year
Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
Career Development: Tuition reimbursement program and professional growth opportunities
Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
Community & Engagement: Company and employee clubs at various locations

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Pay Range

Salary Range: USD $25.38/Hr.

- USD $40.72/Hr.

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