Senior IT Client Platform & Identity Engineer

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It ‘ s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.

With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

The Senior IT Platform & Identity Engineer will join a global team comprised of the most talented IT professionals in the industry. Box IT is looking for an exceptional candidate to support our IT Platform & Identity team across client endpoint management systems and various SaaS solutions, while also supporting our IAM ecosystem. As an IT Platform & Identity Engineer, you will work on a variety of different systems and software to maintain our corporate endpoint and mobile device ecosystem, support our Identity and Access Management strategy (IAMs), and build new integrations across various cloud services that support day-to-day operations for IT and Security.

To succeed in this fast-paced, challenging position you will need to be a highly motivated problem solver, focused on frictionless outcomes in support of the best possible end user experience, and deeply passionate about all things IT.

• Architect, build, operate, and optimize core IT systems across a variety of different software stacks and platforms in order to support the IT platform environment. This includes Windows, macOS, and SaaS applications (Okta, Duo, Box, Google Workspace, Splunk Cloud, JIRA, Service Desk, Confluence and more).

• Develop and maintain documentation for systems and architectural standards.

• Administer client platform management tools and frameworks. We use Kandji, Intune, Active Directory Entra & ADE, and continuously explore other solutions.

• Manage and administer a mixed platform environment (macOS, iOS, Android & Windows) using the above client system management tools.

• Develop and manage client administration tools/processes.

• Streamline, implement, and iterate on current provisioning solutions.

• Design and scale monitoring and alerting tools, in collaboration with other teams across IT.

• Write modular, maintainable tooling in traditional and low-code systems such as Powershell, Python, Shell (zsh) and Okta Workflows, with a strong focus on automation to reduce repeated work and auto-remediation with low to no end-user involvement.

• Regularly partner with the security team to ensure Box is a continued leader in the intelligent content management space.

• Provide Tier III support and troubleshooting for complex issues escalated from the IT Support team.

• Mentor more junior team members and provide direction and guidance when appropriate.

• Degree in Computer Science, Information Technology, Information Systems OR equivalent degree/experience.

• 6 or more years experience in client platform across macOS, Windows, iOS, Android and/or 6 years of direct experience in Identity and Access Management.

• Proven experience and track record troubleshooting complex macOS and Windows problems in an enterprise environment with a strong emphasis on security.

• Knowledge of DHCP, DNS, Active Directory (and/or Entra ), AD Group Policy.

• Must have strong experience in IAM platforms such as Okta, Duo, Ping Fed, One Login, Entra ,…