Field Service​/Applications Engineer

Job Summary

The Field Service / Applications Engineer provides technical support for inspection machines and systems. Responsibilities include installation, maintenance, troubleshooting, training, and customer support. The role also supports pre-sales technical activities, product demonstrations, and sample testing for customers. This position requires frequent travel to customer sites and collaboration with internal teams and headquarters.

• Installation and Service
  • Plan and coordinate system installations, including site preparation and logistics.
  • Install machines and systems and ensure successful customer acceptance.
  • Perform preventive maintenance, corrective maintenance, system upgrades, and retrofits.
  • Troubleshoot and resolve hardware, software, and process issues.
• Technical Support
  • Provide technical support remotely and on-site for customers and partners.
  • Conduct machine audits, process assessments, and operational improvement recommendations.
  • Support testing and validation of new software features and system functions.
  • Maintain training and demo machines at company facilities.
• Customer Training and Support
  • Train customers and colleagues on system operation, maintenance, programming, and best practices.
  • Conduct Level 1 and Level 2 training sessions at customer sites and company offices.
  • Monitor customer workflows and recommend improvements to maximize system performance.
• Pre-Sales and Applications Support
  • Support sales teams with technical demonstrations, evaluations, and customer presentations.
  • Program customer sample boards for company inspection systems.
  • Generate and present detailed reports on sample testing results and system capabilities.
  • Assist with proposal preparation and technical consultations.
• Reporting and Communication
  • Prepare installation, training, evaluation, demo, and expense reports according to company policies.
  • Maintain clear communication with customers, internal sales teams, and headquarters regarding progress, issues, and support requests.

• Bachelor's degree in a technical discipline, associate degree, or equivalent technical training.
• 2-4 years of experience in electronics manufacturing, robotics, PCB assembly, or related technical fields preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and presentation skills.
• Strong computer and networking skills; mechanical aptitude required.
• Experience with 2D/3D AOI or SPI systems preferred.
• Familiarity with Windows 10/11, Windows Server (Linux experience preferred).
• Experience with relational databases such as MS SQL or MS Access preferred.
• Understanding of Statistical Process Control (SPC) in manufacturing environments preferred.
• Ability to interpret technical drawings and specifications.
• Proficiency with Microsoft Office tools including Excel (Pivot Tables), Word, and PowerPoint.

• Approximately 75% travel required, both domestic and international.
• Valid U.S. or Canadian passport required.
• Valid driver's license and good driving record required.

• Ability to work with computers frequently.
• Ability to work in light industrial manufacturing environments, including exposure to noise and machinery.
• Ability to occasionally lift and move heavy equipment safely.
• Health, dental, vision, and life insurance (including dependent coverage) with no employee premium
• 401(k) retirement plan with 5% company match
• Paid time off and company holidays