Underwriting Service Specialist

Position Summary

As an Underwriting Service Specialist, your role is to ensure account service delivery meets and exceeds our customers’ expectations. You will use customer service skills, established processes, and various software applications to meet Service Level Agreements (SLAs). The Specialist works cross‑functionally and is responsible for analyzing key information, determining the appropriate course of action, and handling issues. This position collaborates with underwriters, corporate resources, and global teams to ensure we meet both internal and external commitments.

• Policy & endorsement issuance
• File documentation and set‑up
• Order, prepare and/or update reports
• Policy rating and/or initial entry into rating model
• Processing of various underwriting transactions and requests
• Correspond with brokers for information at underwriter’s request
• Booking and invoicing
• Other duties and special projects as assigned

• Analytical and problem‑solving ability
• Detail‑oriented
• Customer‑focused
• Collaborative and team‑oriented
• Strong communication and organizational skills

• Bachelor’s Degree preferred
• 2+ years of experience in the same or related field preferred

$55,300 - $71,000 per year

• Total individual compensation (base salary, short & long‑term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401(k) with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability;
  Paid Parental Leave of up to 10 weeks;
  Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care, and more.