Assistant Account Manager -Commercial Lines

Job Overview

As an Assistant Account Manager in Mid‑South Specialties, you will be responsible for any operational aspects of an account as well as day‑to‑day activities. This position requires a positive and coachable attitude, strong multitasking and prioritizing skills, and a commitment to client service.

Duluth, Georgia. In‑office position, Monday‑Friday.

• Act as client advocate always.
• Maintain a positive relationship and excellent communication with client and co‑workers.
• Respond promptly to client inquiries via phone, mail, and email in a professional and courteous manner. Strive to resolve all inquiries during first communication with client.
• Handle Certificate Requests.
• Follow up on Notices of Cancellation.
• Process Auto  Issuance.
• Assist with Policy Change Requests.
• Check mailbox daily.
• Perform Online Rating for Small Business.
• Follow up for Renewal Policy Issuance.
• Create Renewal Proposals.
• Prepare binders.
• Invoicing.
• Process Audits.
• Post documents to EPIC Portal.
• Obtain loss runs.
• Create policy checklists.
• Obtain premium finance quotes.
• Paperless filing.
• Obtain loss runs (duplicate).
• Create loss summary tracking.
• Prepare ACORD applications.
• Become a student of the business – seek insurance knowledge through training and education.

• High school or GED education required; college graduate preferred.
• P&C insurance license or related work experience preferred; if not currently licensed, must be obtained within 90 days of hire.
• Working knowledge of computers and relevant software applications (e.g., MS Office, Outlook).

• Excellent written, verbal, listening, and organizational skills.
• Strong language, mathematical, analytical, and reasoning ability.
• Ability to work within a team environment.
• Demonstrate a sense of urgency when responding to an inquiry.
• Ability to multitask and prioritize multiple projects.
• Attention to detail while meeting deadlines.
• Punctuality and reliability.
• Attend internal and external training classes and seminars.
• Maintain confidentiality of information.

The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

Generous Paid Time Off, managed PTO for salaried employees, 12 company‑observed paid holidays, early‑close days, paid parental leave, pregnancy disability and bonding leave, organ donor/bone marrow donor leave, employee referral bonus program, employee recognition programs, employee resource groups, pet insurance, identity theft & fraud protection coverage, legal planning, family planning, menopause & midlife support, 401(k) matching, medical, dental, vision insurance, wellness & employee assistance programs.

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us deliver the best outcome to our clients.

As set forth in EPIC Brokers’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

California Applicants – View your privacy rights at:

Massachusetts G.L.c. 149 section 19B (b) requires the following statement:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.