Warehouse and Counter Operations Lead

Overview

Make a difference. As a Warehouse and Counter Operations Lead, you will lead employees and direct the work of warehouse and customer counter operations, including managing stocking requirements, security, and customer service functions for these areas.

• Lead and perform activities of employees engaged in shipping, receiving, customer counter, and inventory maintenance duties.
• Oversee the prompt handling of customer service requests, including order entry, pricing, expediting, billing, and order maintenance.
• Perform counter sales responsibilities, including selling goods and services and making recommendations.
• Evaluate inventory requirements/levels and ensure the correct balance of merchandise is maintained at all times.
• Recommend stock items, evaluate and approve items eliminated from stock, reduce or eliminate overstock and/or obsolete equipment.
• Perform any physical requirements necessary to lift and move inventory around the warehouse.
• Operate and maneuver warehouse equipment and any material(s) contained thereon in a manner consistent with the intended purpose of the equipment and the manufacturers’ instructions.
• Maintain security of merchandise and equipment and ensure safe working conditions.
• Train staff on Company products and applications, as well as warehouse and security procedures.
• Assist in implementing best practices and continuous improvement initiatives designed to improve quality, efficiency, and/or service levels.
• May drive van or light truck to deliver customer orders or may direct others to do so as needed.

• 3+ years of experience in warehouse, counter sales, and/or customer service; 4+ years preferred, including experience leading a team.
• Four‑year degree preferred.
• Experience with warehouse procedures and security regulations.
• Knowledge of product lines and suppliers.
• Leadership and interpersonal skills with the ability to train and motivate others.
• Computer, administrative, and organizational skills.
• Oral and written communication skills.
• Customer service and selling skills.
• Problem‑solving and conflict‑resolution skills.
• Strong ability to work with customers at the retail level, evaluate and recommend products that meet customer needs, and handle a variety of situations to meet or exceed customer expectations.
• Ability to work cooperatively with branch personnel on issues, concerns, and opportunities.

Expected rate of pay: $29.23 USD per hour.

Monday through Friday – 8:00am to 5:00pm.

• Perform physical requirements of a material handler or similar warehouse position, including standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds.
• Operate and maneuver warehouse equipment, including pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions.
• Work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions.
• Abide by safety instruction and use of personal protective equipment (PPE) or its equivalent is required.
• Meet driving requirements indicated on delivery driver job description when operating a company‑required vehicle.

• Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for employees and their families.
• Flexible Spending Accounts.
• Disability Benefits at no cost.
• Profit Sharing Plans.
• 401(k) Savings Plan with company match.
• Paid Vacation & Sick Days.
• Paid Holidays throughout the year.
• Paid Wellness Day.
• Community Time Off.
• Predictable Work Schedules with no weekends or nights for most roles.
• Employee Recognition Program.
• Educational Reimbursement and Career Development Programs.
• Eligibility may vary by location and role.

Graybar is an Equal Opportunity Employer. We recruit, employ, and serve all qualified individuals regardless of veteran or disabled status.