Technical Service & Warranty Manager – OEM Heavy Equipment

Location: Duluth, MN |
Schedule: Full-Time, Direct Hire, 1st Shift (Mon-Fri), 100% on-site |
Compensation: Up to $98,000/yr + Profit Sharing

A privately held, globally recognized manufacturer of high-performance heavy machinery and advanced work tools is seeking a Technical Service & Warranty Manager to serve as the principal technical authority for customer support, warranty processing, and field training. This Direct Hire role offers a stable, family-oriented culture and the chance to lead a dedicated technical department from a modern manufacturing facility in the Duluth, MN area.

• Serve as the primary technical point person for internal field technicians, global dealers, and end-user customers resolving complex hydraulic and mechanical equipment issues
• Partner directly with engineering, product support, and sales teams to communicate machine performance data, recommend design enhancements, and adapt products to custom client specifications
• Oversee warranty claim processing, maintain the central service database, and manage the master field service scheduling calendar
• Develop repair procedures and conduct classroom and hands-on maintenance/repair training sessions for up to 30 internal technicians, dealer reps, or customers
• Complete an initial 2–3 month field immersion alongside experienced technicians to master attachment mechanics, with light ongoing travel for major industry trade shows (~3 weeks/year)

• 5+ years of dedicated technical experience with hydraulic machinery (e.g., excavators, material handlers, or specialized attachments)
• Expert ability to read and interpret complex electrical and hydraulic schematics, utilizing multimeters, pressure gauges, and flow meters for root-cause fault tracing
• Associate degree in Fluid Power, Heavy Equipment Technology, formal Hydraulic Certification, or equivalent mechanical field experience
• Strong interpersonal skills with proven public speaking ability to explain technical diagnostic concepts clearly and mentor teams
• A solid, progressive employment history demonstrating multi-year tenure (ideally 3–5+ years per employer) without frequent job-hopping
• U.S. Citizenship or Permanent Residency (Green Card) required; must reside within a dependable daily commuting distance of the Duluth, MN area

• Direct experience working within a major heavy equipment dealership service department or OEM attachment manufacturer
• International Fluid Power Society (IFPS) certification (e.g., Certified Mobile Hydraulic Technician or Specialist)
• Familiarity logging work orders and warranty claims inside industrial ERP systems or dedicated service databases

• Baseline salary up to $98,000/yr, scaling with technical depth
• Annual profit sharing
• Full corporate benefits
• Weekly company breakfasts

This is a Direct Hire seat with a high-growth, privately held OEM featuring a zero-layoff history, a workforce where 25% of staff have 10+ year tenures, and a zero-politics, family-first environment, with minimal ongoing travel after an initial field training immersion.