Assistant Director of Admissions Processing - Duluth

About the Job

The University of Minnesota Duluth's Office of Admissions invites applications for a P&A 100%, 12-month position serving as the Assistant Director of Admissions, Application Processing. The expected salary range of this position is $57,000-$60,000 annually.

Reporting to the Director of Admissions, the Assistant Director for Application Processing directs, manages, and coordinates the admissions processing team. The Assistant Director is responsible for the team that processes over 10,000 applications annually, supervises up to four professional staff, and oversees the admissions process workflow and decisions to ensure adherence to admissions guidelines and policy. The Assistant Director is a member of a collaborative team of Admissions leaders committed to serving prospective students and families and achieving enrollment goals.

Application Processes (30%)

● Directs, manages, and coordinates the day-to-day work of application processing;

● Oversee and provide guidance for material intake, application file completion, evaluating applications, and processing workflows;

● Oversee the receipt, check listing, and routing of postsecondary transcripts (including AP, etc.) to appropriate campus partners;

● Direct or enter standardized test scores (ACT/SAT) into Slate (Admissions Customer Relations Management system;

● Assists in the coordination of admissions policy and provides recommendations and changes to admissions policy;

● Follow established guidelines and policies in evaluating and rendering admission decisions on individual applications for admission;

● Makes final admissions decisions as a manager within the Office of Admissions, including Admission and Special Circumstance application files;

● Direct the release of admissions decisions and oversee the printing, folding, and sending of letters of admission and denial;

● Oversee change requests, including application appeals, withdrawals, change of major, and letter reprint requests;

● Maintain and update the Admissions Processing Handbook, documenting admission processes and policy;

● Audit application processes and identify, recommend, and implement process improvements at both local and system levels;

● Ensure timely, accurate entry of data, including admission decisions, etc.;

● Participate in business process discussions, testing, and maintenance of complex enterprise information systems to ensure the accuracy of student records and services;

● Oversee daily, weekly, and project-based data maintenance processes;

● Coordinate reviews with collegiate units as needed.

● Serve as the merchant account manager for application fee and confirmation fee processing, including reconciliation, refunds, disputes, and annual reporting and compliance;

Operations, Data, and Slate Support (20%)

● Responsible for regular Slate Workflow management

● Consolidate duplicate records with Slate

● Annual Admissions Review Analysis

● Scholarship awarding

● Daily, weekly, and project-based quality control query coordination

Staff Supervision and Development (20%)

● Directs, manages, and coordinates the day-to-day work of application processing;

● Direct the hiring, onboarding, training, and day-to-day supervision of professional staff;

● Coach and counsel staff with performance feedback, daily job task support, and respond to inquiries;

● Ensure employees are in compliance with University and departmental policies;

● Provide employee evaluations;

● Develop, lead, and document processing meetings;

● Develop and enforce performance expectations.

International Application Review & Processing (15%)

● Direct and delegate all aspects of the undergraduate international application process;

● Collaborate with campus partners to complete cross-functional processes;

● Evaluate international undergraduate applicant credentials and render decisions and, as needed, consult with the Director of Admissions on final admission decisions;

● Research international educational systems and institutions to determine credentials and grading practices;

● Update procedural documentation for Admissions and SEVIS systems and processes;

● Serve as a Designated School Official (DSO).

Admissions Team (15%)

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