Third Party Logistics Manager

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

Krispy Kreme's Third Party Logistics Manager will be the key region-level leader overseeing outsourced logistic operations, with a primary focus on managing carrier relationships and performance. Reporting to the Director of US Logistics, the Third Party Logistics Manager will ensure the successful execution of Delivered Fresh (DF) operations by overseeing carrier compliance, service quality, and cost efficiency. This role will be responsible for performance monitoring and ensuring adherence to safety and regulatory standards.

The Third Party Logistics Manager will collaborate with third-party logistic providers to drive operational excellence while serving as the key liaison between logistic partners and internal stakeholders, including Director of US Logistics, Shop District Managers, Shop General Managers, Area Sales Manager (or another Sales team designate). They will be accountable for maintaining service levels, optimizing transportation efficiency, and ensuring consistently high-quality delivery experience.

A successful Third Party Logistics Manager will demonstrate strong leadership, carrier management expertise, cost analysis capabilities, and a commitment to operational excellence. The role will perform all duties according to company policy, standards, and established procedures. A commitment to teamwork, a clean, professional appearance, enthusiasm, customer-focused behavior, and a high energy level are necessary.

• Managing daily 3PL execution, ensuring compliance with master route plans and service expectations.
• Ensure carriers utilize Korber for route compliance, inventory entries, and cut tracking.
• Validate 3PL billing accuracy, review invoices before approval for payment.
• Communicate service disruptions promptly.
• Manage local one-off order adjustments in Körber.
• Build strong relationships with 3PL managers to support service, cost, and quality.
• Hold carriers accountable for SLAs, shrink, route coverage, SOP compliance, and CPS standards.
• Ensure carriers properly use Körber for routing, inventory entries, and cut management.
• Verify route execution daily, including dispatch timing and inventory reconciliation.
• Train carriers on Power BI, Körber reporting, and SOPs.
• Confirm accurate 3PL billing aligned with compliance standards.

• Act as SME for logistics systems, performance tracking, and compliance.
• Review daily route performance through Körber and analyze Power BI data for trends.

• Conduct recurring performance reviews, training, and audits with 3PL partners.
• Audit sales/return and Körber activity reports to identify errors and compliance gaps.
• Lead routine calls with carriers, GMs, and DMs to review service, challenges, and KPIs.
• Communicate planogram updates, new items, customer changes, and market shifts.
• Coordinate logistics responses to unplanned events.

• Resolve 3PL service issues and develop contingency plans.
• Partner with operations leadership to address loadout, fill rate, and staging issues.
• Align production and routing plans for downed-shop sourcing.
• Provide enhanced ad‑hoc support and issue tracking.
• Manage escalations and ensure corrective action plans.
• Liaison to operations leadership team for loadout, fill rates and staging issues. You will work directly with operations to help with mitigating obstacles.
• Review ad‑hoc billing weekly to ensure proper GL coding
• Perform cost analyses and present recommendations to leadership as needed.
• Lead bimonthly business reviews with 3PL leadership to evaluate SLA performance, cost improvement initiatives, and operational progress.

• Assess carrier capabilities to support DF expansion and optimization.
• Review proposed routing for compliance with HOS…