Claims Manager - Leave & Disability

Profile Summary

The Leave & Disability Claims Manager oversees the administration and management of disability and leave claims within the Claims organization.

• Administration & Management:
  Oversee the administration and management of disability and leave claims, ensuring compliance with federal and state regulations such as FMLA, ADA, HIPAA, and ERISA.
• Team Leadership:
  Lead and manage a team of claims professionals, offering guidance, support, and development planning to ensure high performance and maintain culture.
• Decision-Making:
  Evaluate complex claims and situations, making informed decisions that require judgment and providing direction on disability and leave management claims.
• Customer Service:
  Deliver exemplary customer service to claimants, ensuring timely and accurate communication and resolution of claims.
• Process Development:
  Develop, implement, and adopt claims policies and procedures to ensure consistency, efficiency, and compliance.
• Partnership:
  Collaborate with global partners and internal stakeholders, including HR, legal, and operational teams, to align claims management with company goals and regulatory requirements.
• Performance Monitoring:
  Monitor and report on key performance indicators related to claims management, providing insights and recommendations for improvement.
• Quality Assurance:
  Facilitate regular audits and reviews of claims processes to identify areas for improvement and implement necessary changes.
• Continuous Improvement:
  Source opportunities for technology and process improvements from claims professionals to enhance operational efficiency and drive continuous improvement at the source.
• Resource Management:
  Manage demand and capacity to ensure optimal resource allocation.
• Industry Awareness:
  Stay current with industry trends and changes in regulations related to disability and leave claims.
• Additional Duties:
  Perform other duties and projects as assigned.

• Bachelor’s degree in a relevant field such as Insurance, Human Resources, or related discipline.
• Minimum of 5 years’ experience in disability claims management.
• Exceptional knowledge of leave related laws/regulations, including FMLA, ADA, PFML, Paid Sick Leave, PWFA, and pregnancy related leaves.
• Strong background in disability management and industry best practices.
• Excellent analytical and problem‑solving abilities, with the ability to influence key decision makers to drive process improvements and change management.
• Strong communication and interpersonal skills to build and foster effective partnerships across the enterprise.
• Professional certifications such as Certified Disability Management Professional (CDMP), Certified Claims Professional (CCP), or similar are highly desirable.

Annual base salary range: $88,470 - $110,590 USD.

Additional incentives may include annual cash incentives, sales incentives, and/or long‑term incentives based on role and performance.

• Health, dental, vision, and life insurance plans
• 401(k) Savings plan – company matching up to 6%
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250 per year
• Paid time off – including 20 days, nine company holidays, and a flexible day
• Paid volunteer time — 40 hours per calendar year

Voya Financial is an equal‑opportunity employer. We provide equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

We are committed to the inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.