General Manager

Key Purpose The General Manager is responsible for ensuring all functions, initiatives, and priorities support the customer’s overall business strategy. This position is responsible for the effective and efficient functioning of the operation(s) within the guidelines established by the client organization, as well as the corporation. He/She/They is responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying ISS Guckenheimer standard processes and concepts.

The General Manager will also identify and leverage innovative initiatives and best practices with a constant focus on driving compliance.

Success Criteria To build and grow the account and organization with an entrepreneurial mindset

Be able to anticipate client needs, deliver on those needs and exceed expectations

Identify opportunities and solve deficiencies before they become long term issues

Ability to adapt and pivot at a moment’s notice in a fast paced and demanding environment

Being knowledgeable of current trends within the hospitality and food industry

Key Areas of Collaboration and Influence Develop, manage agendas, and lead weekly management team meetings using provided online tools

Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of Guckenheimer/ISS Creating and developing relationships with local vendors, other department leads and individuals

Managing client and customer relationships

Ideal Candidate Experience Minimum 3 years General Management experience in multi-unit food environment or food service

Experience managing a team of management and staff of 50+ employees (hourly and salaried)
Proven track record of leadership: building, managing, and leading a large culinary and hospitality team composed of hourly and salaried members

Positive attitude and dependable under pressure - an excellent role model, motivator, and leader

Passion for hospitality, innovation, and creative experiences

Successful coaching and teaching skills with peers, individuals, and teams

Creating a culture of food and workplace safety

Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy

Demonstrate good judgement and decision-making skills

Working knowledge of Google Docs, Microsoft Word, Excel, and Power Point Client  interaction experience in an informal setting and in formal meetings

Ability to work independently as well as in a team Ability to work in a fast paced and changing environment

Manager SERV Safe Certified or ability to be certified immediately after hire Graduate of an accredited Culinary Institution or Hospitality program preferred

Managing within a union environment is preferred

Key Accountabilities To satisfy the client and customer's needs by providing high-quality, cost-effective food service that delivers on all core program expectations

To develop, with Guckenheimer food standard programs, attractive menus meeting the needs of customers at that location

To interview and hire unit staff employees in accordance with corporate, client, Federal, State, and local regulations

To participate and lead in establishing corporate employee training and development programs as instructed by the Area Manager To maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll

Prepare and monitor unit operating budgets in cooperation with client guidance

To maintain sanitary and safe operation in accordance with Federal, State, and local health regulations. This includes following NSF and HACCP guidelines to prevent food borne illnesses, allergen contamination, and core program expectations

To establish effective communication channels with customers and client management which provides feedback on the operation's overall success. This feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers

Achieve the highest standards in food, utilizing recipes and programs

To manage the entire process in the planning of procurement, inventory…