Community Team Leader

Job Description

The Community Team Manager reports directly to the Director of Client Management and is responsible for leading a team focused on opportunity identification, strategic planning, and growth across 400 small market financial institution partners and more than 600 self‑directed financial institutions. This role includes guiding the development and execution of a digital‑first strategy to optimize production across these partner segments. This leader must be customer obsessed and foster a team culture that is customer obsessed while overseeing relationship management, business development activities, strategic planning and execution, and related risk.

• Lead opportunity identification, strategic planning, and growth initiatives for 400 small market financial institution partners and more than 600 self‑directed financial institutions.
• Guide the development and execution of a digital‑first strategy designed to optimize production and improve performance across the small market and self‑directed partner segments.
• Provide leadership and strategic direction to a team that includes existing small market account executives.
• Ensure alignment of partner growth strategies, sales execution, and relationship management activities with broader business objectives.
• Build and lead functional partnerships across the organization to support partner growth, strategic initiatives, and customer needs.
• Lead talent management and development for direct reports, fostering a culture of accountability, growth, and customer focus.
• Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti‑Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.
• Actively participates in any required corporate and business line training in these areas.
• Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position.
• Actively works with customers to understand each customer's normal account activity, as appropriate for this position.

• 8+ years of experience in payments (credit card preferable)
• 3+ years of management experience
• BA/MBA in finance, accounting or other related field (or equivalent work experience)
• Well‑developed leadership abilities and strategic management skills.
• Extensive knowledge of payments industry, specifically credit card.
• Ability to diagnose performance gaps, identify the right solution, and have impact to change performance behaviors.
• Excellent ability to work in team environment; highly collaborative.
• Well‑developed verbal and written communication skills.
• Analytical mindset and focused on research to drive action.
• Strong interpersonal and influence/partnership skills.
• Significant knowledge of financial services, credit and sales management.
• Experience and credibility as a sales leader with strong relationship management skills.

Accountable for setting and executing strategies that drive opportunity identification, growth, and production optimization across 400 small market financial institution partners and more than 600 self‑directed financial institutions, while balancing ongoing account executive responsibility for 10 strategic partners. Exercises independent judgment in developing and implementing a digital‑first strategy, prioritizing partner growth initiatives, allocating team resources, and aligning sales and relationship management efforts with broader business objectives in consultation with senior leadership, as appropriate.

Responsible for leading, coaching, and developing a team of small market account executives, including oversight of day‑to‑day execution of strategic plans. Accountable for results that materially impact partner growth, client retention, sales execution, customer experience, and organizational performance across assigned partner segments. Responsible for ensuring that strategic execution, business development activities, and partner management practices are carried out in accordance with applicable risk, compliance, and corporate policy…