Information Specialist III - Auditor's Office

Kind of Work

The Information Specialist III position in the Auditor’s Tax Division is a public‑facing role located in the Duluth Courthouse office. The primary focus is to provide excellent customer service and positive experiences to the citizens of St. Louis County and the public via phone, email and in person.

• Answer phone calls and in‑person questions regarding the status of property taxes, including late fees, penalties, delinquent tax status, payment plans, and tax forfeiture.
• Process deeds, mortgages and other land title related documents in paper and electronic recording form.
• Research recorded documents to maintain accurate owner/taxpayer information.
• Update taxpayer addresses and escrow account information from department email and mailed requests.
• Perform work as dictated by statute/MN Department of Revenue requirements such as processing tax payments received by mail and sending tax statements/letters for the entire county.

An employee in this class performs specialized information processing and customer service functions that require experienced judgment to analyze and resolve operational issues and respond appropriately to service demands of the work unit. Duties include explaining departmental regulations, policies, and procedures and communicating work‑related judgments and decisions to customers; extracting, analyzing and interpreting information from various sources to process records, reports, correspondence, data bases, etc.,

in accordance with standard procedures, requiring the employee to exercise experienced judgment in problem solving and adapting procedures to address work situations. The work is performed under direction of assigned supervisory staff.

These work environment factors are general in nature and may vary depending on the specific position being filled.

• Constant:
  Near and mid‑range vision; visual accommodation; hearing within 20 feet; grip; pinch and hand dexterity; work inside.
• Frequent:
  Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk; work alone, with, or around others.
• Occasional:
  Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop; bend; walk; right and left wrist turn; customer/public contact; clients with behavioral challenges; depth perception; field of vision; color vision; extended days; drive.

• Five (5) years full‑time paid verifiable clerical experience; or an equivalent combination of education and/or experience as determined by the Director of Human Resources.
• Demonstrated ability to operate personal computer‑based systems.
• Proficiency, as defined by the Civil Service Commission, in operating word processing software.
• Ability to type from clear copy at a rate of at least 40 words per minute.

The salary range for 2026 is $24.69 – $34.20 per hour, including longevity pay.

This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.

• Vacation, Sick and Personal Leave
• Paid Holidays
• Medical Plan
• Dental Plan
• Vision Plan
• Disability Insurance
• Life Insurance
• Flexible Spending Accounts
• Retirement Benefits
• Deferred Compensation
• Training and Advancement Opportunities
• Employee Assistance Program
• Employee Resource Groups
• Employee Wellness Program
• Pet Insurance

St. Louis County is an equal‑opportunity and veteran‑friendly employer. St. Louis County does not provide sponsorship for employment visas and is not a participant in E‑Verify. All employees must be continuously authorized to work in the United States for St. Louis County.