Commercial HVAC Service Manager Job Duluth area,Minnesota USA,Management

About this role

Carrier Commercial Service has an opening for an experienced HVAC Commercial Service Manager for our St. Paul, MN location. This position has profit and loss responsibility for a multi-million dollar service branch and is responsible for growing the market share of the Carrier Commercial Service business. The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul, and installation projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.

Key Responsibilities

Forecast, monitor, and document financial performance against plan
Coordinates, prioritizes and resolves issues encountered by a more experienced team.
Optimizes the usage of manpower, standard time, equipment and energy of more experienced team
Escalates critical/complex issues that will impact the business
Manages more experienced team according to established programs and objectives.
Quality Issue Management
Contacts customer, collects feedback, and establishes and maintains good relationship with customers
Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans

Required Qualifications

5+ years of experience in the Commercial HVAC industry
2+ years of experience managing/leading a team of technicians
High School diploma or GED
Must have a valid Driver’s License

Preferred Qualifications

4+ years of service management experience Commercial HVAC industry
Working knowledge and understanding of commercial HVAC systems
Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate , Service Max, ERP, and other business applications

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