Assistant General Manager

Job Title

Assistant General Manager

115 E Central Entrance, Duluth, MN 55811

$18.50 - $21.00 per hour

Employee

Full time

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• Daily Pay
• No tools required
• Employee discount program via Perk Spot
• Employee referral bonuses
• Fleet referral bonuses
• Medical/dental/vision insurance benefits
• PTO after 180 days
• Spot bonuses through internal rewards program
• Uniforms paid for and laundered

Step into the dynamic role of Assistant General Manager (AGM) and become a driving force within our service center's vibrant management team. As an AGM, you will embrace broader responsibilities for ensuring consistent sales success and delivering unforgettable guest experiences every day.

• Work directly with the General Manager (GM) to ensure consistent revenue growth through increasing guest count and lead measure performance such as core sales mix, Multi Care, and Core Plus.
• Coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• Develop teammates through internal training program and provide ongoing guidance, coaching, and direction.
• Ensure quality control measures and processes are followed consistently.
• Carry out other duties and projects necessary for the position, including inventory, cash handling processes, guest issues, and critical initiatives with the District Manager (DM).
• Assist the GM with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team consistently.
• Ensure the service center is clean, safe, and presentable per the Guide to Excellence (GTE).
• Guide and mentor automotive technicians and CSAs.
• Perform opening and closing duties when the GM is off.
• Assist the GM in building and maintaining an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for achieving business goals.
• Manage inventory and product orders that meet business needs.
• Adhere to all rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with their questions and needs in person, electronically, or via telephone.

• One to three years of retail management experience; professional automotive experience not required.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups of people.
• Sound business sense and comprehensive understanding of the retail industry.
• Ability to analyze, comprehend, and recommend financial objectives that increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance at all times.
• Enjoys and energized by a fast-paced, flexible, high-performance retail environment.
• Guest First mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Physical ability to stand on hard surfaces, lift and move work-related items up to 50 pounds, and work in an environment with hot and cold temperatures, loud noises, and exhaust fumes.
• Must be at least 18 years of age.

We’re proud to be an equal opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

BUILD YOUR FUTURE WITH A JIFFY LUBE® CAREER