Resident Services Manager: Housing Manager Job Duluth area,Minnesota USA,Management

Open Until Filled Class Title

Resident Services Manager

Position Title

Housing Manager

Accountable To

Resident Services Senior Manager

Department

Resident Services

Band

Grade

Subgrade

Come join one of the nation’s highest ranked housing agencies. Be a part of an innovative and creative team of individuals committed to serving the community by providing affordable, quality housing.

The St. Paul Public Housing Agency (PHA) has been serving the community for over 45 years. St. Paul PHA is an independent agency that owns and operates affordable rental housing for low-income families and individuals throughout the City, with subsidies from the U.S. Department of Housing and Urban Development (HUD). The PHA provides approximately 4,273 affordable rental units in hi-rise buildings, townhomes, and scattered site single family and duplex homes.

The PHA administers 5,242 Housing Choice Vouchers, paying over 45 million annually in federal rent subsidies to private owners who rent units to eligible families and individuals with very low incomes.

Mission Statement

The PHA helps families and individuals with low incomes achieve greater stability and self-reliance by providing safe, affordable, quality housing and links to community services.

Employment Benefits

The PHA offers a generous employee benefits package. The standard package includes paid vacation and sick leave; eleven paid designated holidays and two paid floating holidays; health and dental insurance coverage; and an employer pension contribution equal to 7% of employee's salary (employee contributes 5%). Additional benefits vary by contract or Supervisory and Confidential (S&C) policies.

Class Summary

Incumbents are responsible for supervising other supervisors and for managing and coordinating activities related to resident and participant eligibility and program administration in public housing.

Distinguishing Characteristics

The Resident Services Manager is the third level of a three-level resident series and is distinguished by its responsibility for supervising other supervisors and for managing and coordinating activities related to resident eligibility in public housing.

Position Summary

Incumbents are responsible for supervising Assistant Housing Managers, Human Service Coordinators and administrative support staff and for maintaining and managing day-to-day operations of the buildings and developments assigned to them and to their Assistant Managers.

Duties

Supervises professional, technical and/or administrative staff by assigning, monitoring and evaluating work; providing direction, coaching and advice; establishing goals; making, hiring, disciplinary action work plans and termination recommendations; determining training needs; ensuring Housing Agency and HUD policies and procedures are understood and enforced; and, maximizing teamwork to meet PHA goals and objectives.

Performs lease enforcement duties to include: assuring that new residents are oriented to PHA lease and obligations, have knowledge of services available, participate working with diverse resident populations; modifying procedures in response to changing need; monitoring lease compliance in all areas, notifying residents of lease violations and possible consequences, assuring that files are fully documented to support actions and referrals to assist residents to avoid terminations, determining when lease termination action is necessary and preparing lease termination notices, submitting notices for legal review, conducting and writing up informal settlement conferences, working with legal staff to prepare grievance and court hearings, and testifying at hearings and in court for the PHA.

Performs property management duties in PHA-owned properties to maximize occupancy rates and resident satisfaction, and to control expenses to the extent possible to include: performing building, grounds and unit inspections and necessary follow-up actions with residents to ensure they maintain property, preparing damage reports, scheduling repairs, initiating resident transfers, completing and managing occupancy transfer waiting list, preparing purchase requests, approving purchases and payments,…