Retail District Director

Position Overview

The District Director is responsible for maximizing the profitability of the retail division through creating strong relationships with cross-functional partners and using these relationships to communicate the needs of the business, influence strategy and decisions, and provide timely feedback. They are responsible for staffing, merchandising, communication, operations, and creating a selling culture in the stores in their district that drives sales and creates a wow experience for our customers.

This leader is to be an example of what it means to lead with intent and purpose and make sure that all Senior Store Managers and Store Managers are leading their teams that way. Stores within the district should feel the presence of the District Director through ongoing visits and touch bases to assess and measure best-in-class service, selling skills, operational efficiency, execution, and the integrity of the company Leadership Competencies and WELDS.

The District Director will provide ongoing leadership training and coaching of Senior Store Managers, Store Managers, and Assistant Store Managers. During store visits, the District Director will provide guidance in relation to leadership, selling culture and profitability, overall store standards, cleanliness, “crisp” merchandising, and operational efficiency and execution, utilizing in-the-moment feedback and a detailed visit summary as tools for ongoing collaboration with the stores in their district.

Inspire stewardship of the brand among all associates at all levels and ensure efficient and timely execution of all new store openings and remodels within the district.

Location: West District – Denver, CO;
Minneapolis – St. Paul, MN;
Salt Lake City, UT.

• Drive Profitability and Efficiency.
• Collaborate with the first team (Director Group) on tools and resources needed to allow store teams to operate at peak efficiency, provide a wow experience to our customers, and maximize sales and profits.
• Actively participate in planning for future seasons to help proactively avoid any problems and to provide clarity on the downstream effects that decisions or plans will have on our store teams and on our customer’s experience.
• Act as gate keeper for any tasks finding the retail team to make sure the parameters of the task are realistic, timing is right, and there will be an ROI for the labor spent.
• Goals Achievement:
  • Demonstrate leadership abilities in driving KPI’s within the district. Primary focus on sales, profitability, ATV, UPT, Conversion, Mixed Cart, and customer capture.
  • Monitor and evaluate individual/store performance in sales and expense budgets, shrink mitigation, customer engagement, leadership and culture, and any other areas designated by senior leadership.
  • Implement and monitor action plans to ensure the achievement of store and divisional goals.
  • Inspire a selling through service and experience environment in stores that consistently leverages company selling behaviors.
  • Successfully integrate the in-store buying experience with our Omni Experience initiatives.
• Sales Management/Customer Service/Selling
  
  Skills:
  • Ensure all employees in the district are trained in company standards for appearance, performance, and knowledge.
  • Remain abreast of competition in the market, always benchmarking best-in-class service, and driving to exceed customer expectations.
  • Coaching managers to effectively staff and schedule to maximize sales and profitability.
  • Inspire team to achieve yearly sales growth through consistently executing company selling behaviors, grassroots marketing, efficient operations, and appropriate merchandising.
• Human Resources/Management
  
  Skills:
  • Effectively recruit, hire, train, and lead Senior Store Managers and Store Managers, while maintaining an indirect responsibility for employees and other management personnel within the district.
  • Ensure managers schedule staff to meet payroll and productivity goals.
  • Demonstrate professionalism when dealing with customer or employee issues.
  • Maintain an acceptable turnover rate within the district.
  • Provide coaching and feedback to Senior Store Managers and Store Managers regularly.
  • Assess…