Operations Director

The Operations Director provides leadership for the development, design, operation and improvement of clinic systems and services to ensure efficient and high-quality care across LSCHC sites and locations. Responsibilities include overseeing medical, dental, behavioral health/substance abuse, and Chiropractic operations; and leading performance improvement strategies to maintain a progressive work culture and low-risk patient environment.
The Operations Director may also function as the Clinic Manager for an assigned program.

• 1.0 Develop and implement operating support systems that ensure optimal patient flow, provider productivity, continuity of care, and clinical integration.
• 1.1 Develop a broad and in-depth knowledge of all programs.
• 1.2 Ensure that business objectives are met through effective resource utilization, revenue cycle management, resource planning/budgeting, monitoring, and process improvements.
• 1.3 Effectively prepare and share information with staff on operational progress and issues.
• 1.4 Maintain an environment that supports service excellence and positive teamwork.
• 1.5 Lead by developing and embracing the organization’s strategy and mission to all staff; ensure activities are value-added and aligned with community/market need.
• 1.6 In coordination with organization leadership develop, implement, measure and improve the quality of clinical care and service excellence.
• 1.7 Ensure compliance with government regulations and industry standards.
• 1.8 Collaborate with other directors and managers in establishing and maintaining effective clinic policies and practices.
• 1.9 Develop and maintain clinic documentation for standard policies and procedures.

• 2.0 Participate in short and long-range planning and evaluation.
• 2.1 Serve as member of senior leadership; represent LSCHC at CHC and community meetings as required.
• 2.2 Maintain professional affiliations and enhance professional development to keep current in industry trends.

• Independent decision-making within areas of responsibility and organizational policy.
• Consult with CEO/senior leadership and external resources as necessary.

• Directly supervises clinic managers and Chiropractic support staff.
• Infection Control and Safety Program Responsibility:
• Ensure staff understand and are compliant with universal precautions and right to know.

• Must be able to integrate leadership and oversight responsibilities with daily operations.
• Local and regional travel required.
• May include evening and/or weekend work.

• Knowledge of health care environment and industry standards.
• Knowledge of practice management and EHR systems, programs, and applications.
• Skill in organizing work, delegating and achieving goals and objectives.
• Skill in analyzing needs when designing and implementing programs and services.
• Skills in various methods to teach, coach, consult on behaviors and process changes.
• Ability to prepare, analyze and interpret data.
• Ability to communicate clearly and effectively orally and in writing.
• Ability to identify, analyze and resolve operational problems.
• Ability to plan, implement, and evaluate process and culture change initiatives.

• 3-5 years progressive health care or management experience in similar position.

• Baccalaureate degree in business, health care management, or related health care field.
• Master’s degree in business, health administration, or related field of study preferred.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development