Sales Supervisor

Position Overview

SCS Interiors is seeking an internal candidate for the Sales Supervisor role. This position provides leadership and oversight of the Account Managers and Billing Specialist while ensuring excellent customer service, accurate documentation and billing, and strong coordination between Sales, Production, and Quality.

This role is ideal for a team-oriented leader who enjoys auditing customer purchase orders and production job travelers, conducting process improvement exercises, collaborating with other departments, and working in a manufacturing environment. As the leader of our inside sales team, we are seeking someone dedicated to customer satisfaction and accuracy of paperwork, as these are crucial components to our department.

• Supervise and support Account Managers and Billing Specialist
• Ensure accurate contract reviews, work orders, material ordering, and job travelers are completed by the team
• Review orders, routing steps, and audit bill of materials
• Ability to fill in for any team member as needed
• Monitor open and past-due orders and ensure timely customer communication
• Oversee invoicing, document retention, and unbilled shipments
• Manage customer complaints and resolutions
• Serve as liaison between Sales, Production, and Quality
• Utilize ERP system daily to manage work orders, reports, and workflow
• Attend daily Planning Meetings and collaborate cross-functionally
• Hire, train, coach, and develop employees
• Ensure the team has sufficient cross-training in place and up-to-date
• Conduct performance evaluations and address performance concerns
• Ensure training documentation and cross-training within the department
• Participate in Safety, Quality, annual continuing education, and continuous improvement (Kaizen) initiatives

• Become the subject matter expert for all direct reports
• Excel at ERP use and functionality
• Improve team order accuracy and reduce rework
• Strengthen communication and coordination with Production teams
• Use forecasting and demand planning to guide account managers on blanket POs
• Increase depth of knowledge and cross-training for each team member
• Improve customer return/rework resolutions
• Learn relevant ISO 9001:2015 and FAA regulations
• Track and present weekly & monthly team metrics

• Minimum 2 years of supervisory experience or completion of applicable on-the-job training
• Manufacturing environment experience preferred
• Prior ERP or database system experience required
• ISO, Kaizen or continuous improvement experience preferred
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong communication and leadership skills
• Ability to read CAD drawings / blueprints

• Ability to sit, stand, and walk for extended periods
• Ability to push/pull up to 25 lbs
• Ability to reach, crouch, and use hands/fingers
• Ability to see in color and communicate clearly in English
• Ability to use Microsoft Office / Google Suite proficiently
• Ability to use PCs, printers, and other technology standard with an office supervisory role

Interested internal candidates should apply through Paylocity or contact HR with questions about the role.

• Two years of prior supervisory experience is required or completion of on-the-job training (OJT) with preference placed on prior experience within a manufacturing setting
• Prior experience working with an ERP system or CRM database is required
• Previous experience working with and implementing Kaizen principles is strongly preferred