Marketing and Communications Manager

Now Hiring:
Marketing & Communications Manager (Full-Time)

Reports to:

Director of Marketing & Communications

Starting Compensation: $49,000-$54,000 annually

Schedule:

40 hours per week. Regular business hours (8:30 a.m. – 4:30 p.m.) with frequent evening and weekend hours for events during the concert season. Hybrid position with some remote flexibility; in-person presence is required when working concerts and events, and regular in-office days are required.

POSITION SUMMARY

The Marketing & Communications Manager leads audience engagement and brand visibility for Schubert Club through strategic, mission-driven communications. This position leads the day-to-day execution of Schubert Club’s marketing efforts, including social media, email marketing, website content, and audience communications that strengthen audience engagement, brand awareness, and organizational storytelling.

Working collaboratively across departments, the Marketing & Communications Manager helps to shape and maintain a consistent organizational voice and to create compelling content that reflects Schubert Club’s programs, mission, and impact. This role also supports Patron Services and concert operations, contributing to a welcoming and seamless experience for audiences and guests.

• Social Media & Digital Marketing (30%)
  • Manage and execute Schubert Club’s digital marketing and audience engagement strategies across social media, email marketing, and other digital channels.
  • Develop, schedule and publish engaging organic social media content that supports Schubert Club’s strategic goals.
  • Monitor and respond to audience comments, messages, and engagement across digital platforms in a timely and professional manner.
  • Lead paid social media and other digital advertising campaigns, including audience targeting, budget tracking, performance monitoring, and optimization.
  • Monitor campaign results and trends using Google Analytics, report on findings, and provide campaign recommendations.
  • Monitor trends and recommend new opportunities, platforms, and audience engagement strategies.
• Email Marketing & Patron Communications (20%)
  • Manage Schubert Club’s email marketing initiatives from planning through execution, ensuring timely, compelling communications that reach the right audiences.
  • Create, build, schedule, and distribute pre-and post-show emails and audience communications to enhance the concert going experience.
  • Analyze email performance and adjust as needed to optimize content engagement and effectiveness.
• Website & Content Support (20%)
  • Create compelling written and visual content that reflects Schubert Club’s mission, programming, and organizational voice.
  • Maintain and update website content to ensure accuracy, consistency, and a strong user experience.
  • Coordinate with Schubert Club’s website development partners on any issues or updates requiring technical support.
• Internal Collaboration & Customer Service
  • Collaborate with internal staff to develop stories and support promotional initiatives and content across departments.
  • Help to ensure consistent branding and messaging across all public-facing communications and marketing materials.
  • Answer ticket office calls as needed and assist patrons on the phone and in person, maintaining a high level of customer service.
  • Accurately process ticketing and related transactions in Audience View, maintaining confidentiality of patron information.
  • Clearly and proactively communicate accurate and consistent information regarding Schubert Club events, programs, and ticket office policies.
  • Assist Patron Services Manager and Director of Marketing & Communications with Box Office and Marketing-related tasks at concerts.
  • Assist with setup and onsite support for Schubert Club concerts and events.
• Department Support (10%)
  • Communicate with Schubert Club’s advertising partners, assist with tracking advertising contracts and deadlines.
  • Represent Schubert Club in the Arts Partnership Marketing Group and assist with Arts Partnership projects.
  • Pull basic reports and lists from Audience View as requested.
  • Submit upcoming concerts and events to online listings.
  • Distribute marketing materials to local businesses.