Customer Engagement Liaison, US Kidney

Key

Duties and Responsibilities:

• Own and lead development of commercial engagement plans with nephrology stakeholders (primarily HCPs) to inform brand strategy and messaging.
• Identify and monitor market trends and insights into current/future treatment patterns; strategize solutions to maximize commercial uptake.
• Identify, build, and manage relationships with key nephrology stakeholders for programs including speaker bureaus, advisory boards, congresses, and regional insights meetings.
• Partner with HCPs on speaker bureau execution (attend events, train/evaluate speakers, provide feedback).
• Lead commercial regional insights meetings through identification and engagement of key advisors.
• Nominate new members and support commercial advisory boards/strategic councils.
• Plan and execute national and regional conferences with strategic HCP engagements for senior leaders.
• Work with HCPs to gain and synthesize feedback supporting commercial projects.
• Deliver customer insights on commercial strategy, tactics, messaging, and program execution with marketing and HQ teams.
• Collaborate with other field-based roles (sales, medical, access, etc.) to optimize engagement and insight generation.

• Bachelor’s degree.
• Typically 8 years’ experience in healthcare/biopharmaceuticals (or equivalent).
• Nephrology experience; prior Thought Leader Liaison or Regional Marketing Lead experience.
• Rare disease/specialty product launch experience.

• Customer focus; strong knowledge of HCP engagement.
• Clinical/technical/scientific aptitude in complex disease states.
• Ability to execute strategic/tactical plans on short timelines.
• Strong communication (verbal, written, presentation).
• Self-driven; strong organizing/planning.
• Collaborative; can manage multiple projects.

~60–80% domestic travel; some weekends included.

Valid driver’s license (in good standing).