Client Services Representative

Veterinary Client Service Representative

Join Our Veterinary Team!

We are looking for an experienced, friendly, and compassionate
Client Service Representative
to join our veterinary clinic team!

Our Client Service Representatives are an essential part of the client and patient experience. The ideal candidate is organized, positive, knowledgeable, and able to thrive in a busy, environment while providing exceptional service to our clients and support to our veterinary team.

What You'll Do

• Answer and manage busy, multi-line phone systems with professionalism and compassion
• Greet clients and provide a warm, friendly experience
• Schedule appointments and assist clients with questions and concerns
• Accurately type and enter information into our veterinary practice management system
• Communicate effectively with doctors, technicians, assistants, and other team members
• Multitask and prioritize responsibilities in a fast-paced environment
• Maintain a calm, positive attitude during stressful or challenging situations
• Provide knowledgeable and compassionate customer service to pet owners
• Help ensure the front desk and daily clinic operations run smoothly

What We're Looking For

• Previous veterinary clinic experience is required
• Excellent customer service and communication skills
• Comfortable handling busy phone lines and multiple tasks at once
• Strong computer and typing skills
• Ability to work efficiently and accurately under pressure
• Friendly, compassionate, and professional demeanor
• Positive attitude and strong teamwork skills
• Dependable, organized, and able to adapt to changing priorities
• Knowledge of veterinary terminology and general clinic procedures

What We Offer

• Flexible hours
• Hourly rate: $17-$21 DOE

Full Time employee benefits include:

• Health Insurance
• Paid Time Off (PTO)
• Sick time
• Eligibility for a periodic bonus
• Eligibility for commission

Part time employee benefits include:

• Eligible for periodic bonus
• Eligibility for Commission

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life.

Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose
:
Give pets and the people who love them more quality years together

Mission
:
Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values
:
Care Deeply, Do What's Right, One Team, Own It, Shape What's Next

One NVA:
Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.