Sales Floor Supervisor - Miller Hill Mall

General Description

General Description
As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.

• Customer Service & Sales – Directs customer service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately.
• Store Merchandise Standards – Manages merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentation standards, leads the team in planning and execution of all merchandise and visual elements, including pricing and signing. Promotes company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes.
• Omnichannel – Trains, mentors, and coaches associates on  Handles pickup location processes and transaction procedures related to delivery and return of online orders. Manages Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup order processes within prescribed time periods. Monitors and shares omnichannel metrics and resolves issues.
• Specialty Businesses – Drives profitable sales growth in Fine Jewelry, Mattress, and Window businesses. Leads specialty associate training and care/protection plans. Manages SET processes, monitors productivity standards, identifies sell‑through opportunities, and remerchandises to increase sales rate. Oversees defect and return-to‑vendor activities to reduce shrink.
• Team Development – Teaches, trains, and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Coaches in the moment and addresses performance issues.
• Performance Standards – Consistently meets established performance standards including shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Embraces a Growth Mindset:
Proposes and initiates actions on new ideas that improve products and practices, encourages others, and champions change.

Thinks Critically:
Demonstrates business expertise, gathers necessary information, applies critical thinking, and recommends action based on facts.

Demonstrates Leadership:
Creates a teamwork fostered environment, recognizes achievements, holds accountability, and coaches others.

Takes Accountability:
Delivers customer solutions, builds relationships, listens, and is inclusive.

Implements with Excellence:
Prioritizes short and long‑range plans, organizes projects efficiently, and delegates effectively.

Drives Results:
Acts with urgency, establishes aggressive goals, takes calculated risks, and seeks continuous improvement.

Competitive benefits package including medical, dental, vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. Eligible associates for paid vacation also receive eight paid holidays. Additional compensation for hourly associates scheduled on holidays. For details on benefits, visit

USD $19.00 per hour – $23.75 per hour.