Part Time Sales Team Leader - Copperwood Village, Houston, TX

Part Time Sales Team Leader - Copperwood Village, Houston, TX

Posted on June 1, 2026

Location: Copperwood Village, Houston, TX 77084, USA

This position is a front line member of the Retail Store Leadership Team at our Copperwood Village location. The leader assists store management with in‑store supervision, directs personnel, and provides effective leadership to all associates. The role delivers the highest level of customer service in all areas.

• Resolve guest issues effectively.
• Keep supervisory staff informed of product, guest, and personnel issues.
• Monitor and approve guest returns in accordance with retail policies.
• Monitor associate guest service levels; provide feedback as needed.
• Utilize the GUESTS program when interacting with guests on the sales floor or phone and when handling guest‑owned jewelry.
• Prepare and review supply orders from the JAC warehouse, and prepare orders for other items through applicable purchasing channels.
• Perform leadership responsibilities for store opening and closing duties.
• Provide leadership and training to associates in all areas of responsibility with an emphasis on guest service and sales; coordinate regular associate training and/or seasonal associate training; delegate assignments to associates.
• Assist in the annual inventory process; ensure compliance with established processes and guidelines.
• Assist with inventory cycle counting, inventory adjustments, shipping and receiving of merchandise; notify appropriate retail and corporate when inventory issues are discovered.
• Participate in regularly scheduled store meetings.
• Implement plans to effectively participate in company special events and/or promotions.
• Develop and conduct team‑building activities.
• Monitor product trends and changes in retail and communicate to District Manager.

• Fully trained to operate all service equipment, including polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra‑sonic unit, small tools and related chemicals; able to train staff to operate all service area equipment and small tools.
• Ensure product care services meet or exceed operational standards.

• Perform staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters.
• Assist store management in maintaining company standards for overall store presentation.

• Assume lead role in absence of other leadership team members.
• Build and maintain effective relationships with internal and external stakeholders.
• Collaborate with the team, both departmental and cross‑functional, to build positive working relationships and establish high levels of trust and credibility throughout the organization.
• Assist in other areas as assigned by supervisor.

• High school degree or equivalent with a minimum one‑year retail or customer service experience is preferred.
• Previous supervisory experience is preferred.
• Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets company standards before beginning.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.