Retail Coordinator

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best‑selling SR Series piston aircraft and the Vision Jet™, the world’s first single‑engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA‑certified whole‑airframe parachute safety system included as standard equipment on an aircraft.

To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft.
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The Retail Coordinator, DLH will attend to Cirrus Store customers at the Duluth Headquarters location. They will form meaningful relationships in a client‑centric retail environment, fostering a friendly atmosphere, discovering opportunities to surprise and delight while maintaining in‑depth knowledge of merchandise available both in the physical store and on the ecommerce site. This position will be responsible for processing merchandise for both the Duluth and Grand Forks retail stores, coordinating distribution to the Grand Forks employee store upon completion.

The Retail Coordinator, DLH will evaluate sales, research options, and help select the merchandise buys for the employee store locations. This position is responsible for inventory standards, maintaining accurate records and adhering to visual standards, acting as the first line of protection against inventory loss. The Retail Coordinator, DLH will be the retail operations facilitator for local events as needed and attend the annual EAA Airventure event in Wisconsin each July as a part of the retail team.

These functions culminate in the efforts to grow revenue while enhancing the customer experience and building lifelong relationships.

• Lead efforts at the Duluth Cirrus Store location; responsible for increasing revenue, merchandising the campus, inventory management and cultivating customer relationships.
• Perform daily operational duties, including: store opening and closing, ringing up sales, handling various forms of payments, processing refunds and exchanges, issuing gift certificates, applying coupons and discounts, reconciling financial data at the end of each shift to ensure that there are no shortages or overages; explain any discrepancies.
• Receive and process merchandise for the Duluth and Grand Forks stores, ensure products are correct to the purchase order and decoration request, accurately labeled for sale, and delivered to appropriate location.
• Adhere to visual standards by maintaining a clean and enticing display, regulating appropriate stock levels on the store floor, and ensuring storage of backstock of merchandise is kept neat and organized.
• Manage inventory flow throughout the business cycle; evaluate sales, participate in transfers between all locations to optimize distribution of inventory offerings, research merchandise options and assist with the selection of products for the employee store locations.
• Maintain accurate inventory and financial data, execute physical inventory counts.
• Coordinate Cirrus Store presence in multiple buildings across the Duluth Campus; displays, communications of product offerings and investigating opportunities to increase sales to employees across all campus buildings.
• Participate in and facilitate local retail events, including Cirrus Store presence at the Duluth Air Show; prepare and organize, set up, sell during event, tear down and re‑organize merchandise post‑event.
• Participate in the annual EAA Airventure event in Wisconsin each July, assisting with set‑up, event sales, and tear‑down as requested.
• Coordinate with retail supervisor and front desk supervisor to act as back‑up support for front desk position when needed; answering phones, issue…