Front End Manager Duty

# Front End Manager on Duty
- Full Time Hillside
- Duluth, MN 55805## Overview Salary Range $19.05 - $19.05 Hourly Position Type Full Time## Description
*
* Job Summary:

** Front End Managers on Duty (MOD) support store operations with a high degree of proficiency including but not limited to supervising, training and coaching of Front End staff. MODs provide prompt, friendly and courteous service while assisting customers in-person or through electronic communication. They ensure the integrity, cleanliness and safety of WFC premises while coordinating staffing and operations as required.
** Duties and Responsibilities
**** Essential Job Specific

Duties and Responsibilities:

*** Support all aspects of Front End operations including, but not limited to, providing supervision, training, coaching and support to designated employees on checkout practices, customer service and/or ownership transactions, till security and POS troubleshooting.
* Communicate and document unresolved issues and/or concerns to department management.
* Ensure store safety and security at all times, following protocol for shoplifters and/or disorderly customers.
* Be the point of contact for dealing with weather extremes, medical emergencies, accidents, injuries and illnesses; document all instances in accordance with established procedures.
* Ensure compliance with store opening and closing procedures.
* Assist as feasible with stocking and merchandising products and promptly communicate sign and/or pricing errors to appropriate management.
* Observe and direct all WFC employees with regards to compliance with employment, safety and store policies and communicate issues to appropriate management.
* Ensure department accountability for maintaining performance standards, provide daily supervision and leadership to designated employees and follow through promptly on documentation and coaching in compliance with WFC policies and practices.
* Promote ownership and owner benefits consistently and positively.
* Achieve WFC customer service standards for internal and external customers.
* Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.
** Essential Organization Specific

Duties and Responsibilities:

*** Abide by all WFC policies and procedures.
* Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC’s ENDS.
* Follow and ensure compliance with all safety practices and policies.
* Maintain compliance with all regulatory guidance including but not limited to Minnesota Department of Agriculture and National Organic Standards.
* Uphold all personnel and operational policies, giving correction to staff and feedback to management as needed.
** Additional

Duties and Responsibilities:

*** Achieve daily operational goals as directed by your supervisor.
* Maintain cleanliness of department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.
* Report any problems with systems, tools and/or products to department supervisors.
* Perform other tasks as assigned by department management.
* Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages and customer requests in compliance with established practices.
* As directed, move into backstock, rotate, stage, stock and/or merchandise products in accordance with shift criteria.
* Promote ownership and owner benefits consistently and positively.## Qualifications
** Knowledge, Skills, Abilities
**** Preferred Knowledge, Skills, and Abilities:
*** Experience in retail, grocery, natural foods and/or cooperative business
* Available to work evenings, weekends, holidays
* Supervisory experience
* Customer service experience
** Essential Knowledge, Skills, and Abilities:
*** 18 years of age or older
* Basic computer literacy including familiarity with using a web browser and email
* Ability to operate effectively within established systems and procedures
* Outstanding customer service skills
* Attention to detail and good organizational skills
* Ability to handle multiple demands, work under time pressures and meet department work objectives
* Ability to handle confidential information
* Willingness to learn and perform all aspects of the position
* Ability to be flexible and to adapt to changing conditions
* Demonstrate objectivity and neutrality under pressure
* Ability to work efficiently in a fast-paced environment
*…