Strategic Account Manager, ICIS

About the business

At ICIS, our mission is to optimize the world’s resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Thousands of decisions are taken across the supply chains every day using our intelligence and we make this possible through a global presence that delivers the targeted, real-time insights the market need to achieve growth, mitigate risk, and capitalize on opportunities ahead of competition.

Shaping the world by connecting markets to optimize the world’s valuable resources. You can learn more about ICIS at the link below:

Our Strategic Accounts sales team is dedicated to cultivating and executing a strategic approach to retaining existing revenue and generating new business opportunities within those accounts through the sale of additional products, services and value recognition.

As a Strategic Account Manager, you will be responsible for driving strategic growth across a portfolio of high-value clients. Your mission is to build trusted relationships, understand each client’s evolving needs, the value we deliver, and provide tailored, data-driven solutions that generate measurable business impact. This role is ideal for a customer‑centric commercial leader with a passion for complex problem‑solving, value‑based selling, and long‑term partnerships.

You will need to be a motivated and energetic individual, with demonstrable experience in high‑value solution sales. This is a target driven role requiring high levels of productivity, commercial awareness, and focus. You must thrive in an international and complex environment, be a team player and be willing and able to combine innovative thinking with hands‑on execution of sales.

• Client Ownership:
  Serve as the primary point of contact for up to 10 strategic accounts, ensuring deep understanding of client business drivers and industry context.
• Account Planning:
  Develop and execute annual account plans, updated throughout the year and aligned with revenue, retention, and expansion goals.
• Growth & Retention:
  Identify upsell/cross‑sell opportunities, reduce churn, and ensure high customer satisfaction and engagement. Responsible for significantly exceeding financial and wider business objectives within portfolio.
• Collaboration:
  
  Partnering with various internal teams to tailor solutions and ensure seamless service delivery and working collaboratively within the sales team ensuring that you are committed to be a high‑performance sales individual that will differentiate ICIS via commercial excellence to capture market share and deliver customer value.
• Planning & Communication:
  This role will communicate strategy to Senior Leadership. It will be important to have a clear understanding of the existing client relationship along with goals and identified risks.
• Market Intelligence:
  Stay informed on industry trends, competitor activity, and customer developments to inform strategy and proactively mitigate risk.
• Value Identification & Delivery:
  Quantify and communicate the impact of your solutions using insights, dashboards, and executive‑level storytelling.
• Forecasting & Reporting:
  Maintain accurate pipeline visibility, revenue forecasting, and activity tracking in CRM systems (e.g., Salesforce).

• 15+ years of sales experience with a strong background in data and insight businesses. Experience in the Chemicals and Energy markets is a differentiation.
• Proven track record at managing, retaining and growing revenue and accountable/responsible for sales results.
• Curious about everything, willing to ask questions and challenge the status quo to provide better customer outcomes.
• Passionate about providing world‑class customer experience.
• Excellent communicator, both verbally and written. Excellent presentation, organizational, and forecasting skills. Great negotiation skills – able to conduct calls and demonstrations effectively.
• A high level of energy,…