Relationship Banker

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

The Relationship Banker develops and cultivates long‑term client relationships by providing insight, advice, and personalized financial solutions. Responsibilities include retaining and deepening existing client relationships through cross‑selling, establishing new banking relationships, referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing.

Relationship Bankers are active in community outreach and service with community organizations.

The salary range for this position is $17.00/hr.

- $29.75/hr.. The base salary reflected for this role applies across the United States. Actual offers may vary based on responsibilities, experience, education, and geographic location.

• Consult with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client’s financial objectives.
• Cross‑sell products and services and refer to business partners to meet client needs.
• Maintain contact with the client base through periodic proactive touch points (on‑boarding, service follow‑up, etc.).

• Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in‑house events; may occasionally participate in outside sales calls.
• Maintain well‑developed knowledge of all products and services and effectively apply that knowledge to fulfill client needs.
• Proactively seek coaching to develop service and sales skills; share knowledge and best practices to enhance the team’s performance.

• Resolve moderate to complex customer maintenance and/or client service problems using available resources and collaboration with internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, and Risk Management.
• Maintain and demonstrate in‑depth knowledge of banking channels and educate clients on emerging technology and digital solutions, including mobile, online, and ATM offerings.
• Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Follow all fraud prevention procedures and attend training to stay current on evolving fraud tactics.

• Communication – apply active listening skills and skillful use of questions to understand the client’s situation, needs, and desired outcomes; adapt communication style to accommodate individual preferences.
• Collaboration – seek, develop, and maintain trusted relationships with others to achieve business goals; share knowledge, information, ideas, and suggestions to accomplish mutual objectives.

• Drive and Execution – committed to achieving established goals, overcoming obstacles, and continuously learning; focus on strategies to succeed, adjust effort, and collaborate with others to achieve results; consistently meet performance targets.
• Problem Resolution/Decision‑Making – with minimal oversight, identify root causes, incorporate input from multiple sources, and make sound decisions based on available information and judgment.

• Client Leadership – put the client at the forefront of everything; continually seek first‑hand client information and perspective to shape behavior and actions; consider client impact when making…