Key Account Manager-Retina-Minnesota

Job Summary

The Key Account Manager (KAM) maintains existing business and expands sales in a defined geographic region (reports to the Area Sales Director), promoting IHEEZO and Triesence. Achieves assigned monthly/quarterly/annual revenue and product objectives through consultative, value-based communication with ophthalmologists, optometrists, surgery centers, and staff.

• Meet or exceed quarterly sales revenue and product goals
• Own and drive goals set by the company
• Develop new customers without losing existing base
• Close business deals timely and professionally
• Analyze, develop, and grow territory with an entrepreneurial mindset
• Grow via organic pull-through and adding new customers
• Call on ophthalmic healthcare professionals in defined markets
• Develop physician and staff relationships
• Use internal resources for action plans and problem accounts
• Provide weekly forecasts and updates
• Record all sales activity in CRM (CR,M) with Next Steps
• Maintain in-depth understanding of ophthalmic product portfolio
• Present product/formulation advantages and solutions
• Follow up with urgency
• Collaborate with internal departments and peers
• Travel throughout assigned geography (about 80%; includes overnights)
• Use Salesforce CRM
• Understand Pharmaceutical Industry’s Code of Practice; comply with state and federal requirements
• Manage expenses ethically
• Liaison for customer complaints/issues; follow up
• Submit required reports (including monthly expense reports) on time

• Bachelor’s degree in a related field
• 3+ years buy-and-bill sales and/or medical device sales
• Retina ophthalmology experience preferred (not required)
• Build and foster long-term customer relationships
• Absorb product/practice information quickly and offer resonant solutions
• Execute strategic, targeted business plans
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Clinical understanding in ophthalmology preferred
• Knowledge of physician decision-making for therapies
• Excellent presentation/interpersonal skills; strong communication and writing
• Solid independent judgment, initiative, problem-solving/analytical skills
• Multitask and adjust priorities as needed; proficient with Salesforce