Technical Account Manager

Job Summary

The Technical Account Manager (TAM) will be a technical liaison between the pre‑sales engineering and sales team and the customer’s technical stakeholders. This position requires a strong understanding of how technology enables businesses to develop strategies and meet objectives. The TAM will be involved in the entire sales cycle, leading meetings to discuss key business and technology issues, assess client needs, and identify the products and solutions that best meet those needs.

• Provide a communication conduit from customer technical stakeholders to internal engineering team.
• Engage internal engineering team with new opportunities, issue resolution situations, and provide frequent updates to account management and engineering teams.
• Develop rapport with technical stakeholders (architects, lead engineers, managers) to expand relationships and learn about new or potential opportunities for Trace3 technologies.
• Expose technical stakeholders to new enhancements and/or technologies through onsite or web presentations.
• Document and update sold products in each major account.
• Assist the account team in developing requirements and diagram information within project proposals.
• Escalate to management and engineering with resource or fulfillment concerns.
• Coordinate implementation with customer and internal engineering team.
• Ensure customer satisfaction with communication and support.
• May perform other duties as assigned by supervisor.

• Bachelor’s degree preferred.
• Minimum of 5 years of relevant sales experience within a technology environment.
• Excellent understanding of business environments and challenges of IT operations in an enterprise‑level corporation.
• Proven success in technical solution selling and strong understanding of how clients use technology to meet business objectives.
• Strong financial and business acumen with understanding of a multi‑faced business operation.
• Excellent oral, written communication and presentation skills, with an ability to present technical issues, training sessions, and demos to C‑Level executives and non‑technical audiences.
• Highly organized, detail‑oriented, and excellent time‑management skills, able to effectively prioritize tasks in a fast‑paced, high‑volume, evolving work environment.
• Ability to approach customer and sales requests with a proactive, consultative manner; listen and understand user requests and needs and effectively deliver.
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment.
• Motivated self‑starter who loves to solve challenging problems and feels comfortable working directly with customers.
• Other duties as assigned by supervisor.

Estimated Pay Range: $130,000—$150,000 USD.

• Comprehensive medical, dental and vision plans for you and your dependents.
• 401(k) retirement plan with employer match, 529 college savings plan, health savings account, life insurance, and long‑term disability.
• Competitive compensation.
• Training and development programs.
• Major offices stocked with snacks and beverages.
• Collaborative and inclusive culture.
• Work‑life balance and generous paid time off.

As an equal‑opportunity employer, Trace3 bases all employment decisions on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email